IT Support Engineer

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets.

Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Role Overview: We are seeking an experienced and proactive IT Support Engineer to join our growing team. This individual will be responsible for handling day-to-day IT support requests, onboarding/offboarding of employees, troubleshooting issues across macOS, Linux, and Windows systems, and supporting enterprise tools like Zscaler and Okta.

• Provide timely technical support to internal employees via Slack, email, and ticketing systems.
• Troubleshoot hardware and software issues on macOS, Linux, and Windows endpoints.
• Manage user accounts, groups, and SSO integrations using Okta.
• Monitor and manage endpoint protection and network security via Zscaler.
• Set up new user devices, perform system imaging, and ensure proper configuration of tools.
• Document common issues and resolutions for the internal knowledge base.
• Support onboarding and offboarding processes from an IT perspective.
• Collaborate with security and engineering teams for system hardening and incident response.
• Manage IT inventory and software licensing.

• 2–4 years of experience in IT support or system administration.
• Solid understanding of macOS, Linux, and Windows troubleshooting.
• Experience managing identity and access using Okta.
• Familiarity with Zscaler services (ZIA/ZPA), troubleshooting policies, and agent deployment.
• Strong problem-solving skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills and a customer-first attitude.
• Experience working in a startup or high-growth tech environment is a plus.
• Nice to Have:
• Basic scripting knowledge (Bash, PowerShell, or Python).
• Experience with Google Workspace and Slack administration.
• Exposure to endpoint management tools (Jamf, Intune, or similar).

What We Offer:

Competitive salary and benefits package

Opportunities for professional growth and development

Collaborative and dynamic work environment

Access to cutting-edge technologies and tools

If you are a proactive and detail-oriented individual with a passion for IT support and troubleshooting, we invite you to apply and join our team at Level AI.

To learn more visit : https://thelevel.ai/

Funding : https://www.crunchbase.com/organization/level-ai

LinkedIn : https://www.linkedin.com/company/level-ai/

Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s