Senior Manager of Wholesale Operations

Hey Optimist,
Thanks for clicking. We'd love to know what's missing in your life that brought you here. Maybe it's just curiosity or maybe it's been too long since you felt your work mattered to everyone on your team AND your workload was manageable. We're seeking a talented, experienced problem-solver who believes everything is figureoutable. Could you be our person?

Where there is chaos, you create order. You don't just like being organized, you crave it. When others get anxious, you get calm. You're the orchestra leader who makes it easy for everyone to make beautiful music, no matter what instrument they play, and you know that every note matters.

For you, data is the raw material for insights you create to change the way people around you see opportunities. Technology fuels your natural curiosity and the quest for making things "just work".

Sound like you? This role could be your dream job. You might like to know that you'll be filling some big shoes. Our beloved person is leaving this role to take on new challenges more aligned with her passion. We love and support that move and are grateful for the many years she gave us.

IMPORTANT DETAILS:

• This is a hybrid role. Our location in the Boston Seaport is your base and you'll make occasional trips to our new Factory in Hudson, New Hampshire.
• We ask some important questions during this process. It's our way of handing you the mic so you can tell us your story. Please don't miss that part and take your time answering the questions. Some find it easier to compose answers in another platform and paste them here.
• If you prefer to answer some or all of our questions by sharing a video, please do. Creativity is a Superpower!
• A human will read and respond to every application. We know that's not the norm. We save the robots for our operations team.

Excited to learn more?

YOUR OBJECTIVE

You elevate operational excellence for our wholesale business by ensuring the team has the tools, data, processes, and systems needed to meet and exceed objectives. As the “right-hand person” to the Vice President of Wholesale, you create efficiency and bring innovation to your work, making it easy for the team to surpass departmental expectations and achieve scalable growth.

YOUR JOB

Essential Duties and Responsibilities

• You develop streamlined reporting, optimize processes, and drive system integrations and implementations to enable operational excellence
• You align wholesale operations with broader company strategies by collaborating with key stakeholders across departments
• You deliver actionable insights that maximize revenue generation by creating and refining transparent, accessible sales reports in partnership with IT
• You ensure sales plans and forecasts are met by monitoring custom item inventory
• You proactively identify risks and implement solutions
• You administer all Wholesale sales systems and integrations, primarily SAP and NuOrder, to ensure process improvements, user compliance, and data integrity

Your Experience and Qualifications:

• You have delivered results through problem-solving, collaboration, and developing innovative, effective, and scalable solutions
• You have a history of designing efficient processes and systems that support business needs
• You bring knowledge gained from your experience with various systems, especially SAP, CRM, and B2B platforms
• You are willing and able to roll up your sleeves and execute cross-functional strategy with your team and colleagues
• You have expertly used the Microsoft Office suite of products as intended

Your Personal Attributes

• You embody the Life is Good Mission to spread the power of optimism
• You thrive on problem-solving and building efficient processes and systems
• You speak and write clearly, succinctly, and effectively
• You enjoy collaborating with others to achieve shared goals
• You embrace challenges and are eager to learn and grow
• You balance strategic thinking with a hands-on approach to execution
• You cultivate highly collaborative internal and external relationships
• You have a “sales-first” mindset, always focused on driving results

YOU'LL KNOW YOU'RE SUCCESSFUL WHEN

• You achieve your goals and help your team achieve theirs
• The Wholesale team clearly understands key sales metrics and uses the tools and data you developed to improve results
• The Wholesale team exceeds objectives by leveraging the systems and processes you implemented
• Wholesale customers and team members experience seamless, efficient processes for acquiring sales and marketing collateral
• You are viewed as a cultural leader by the Wholesale team

We are located in the innovative and thriving Fort Point neighborhood. Our community is full of green space, outstanding food, and entertainment options. We offer top quality Medical, Dental, Vision, Flexible Spending Accounts, Transit or Parking Reimbursement Accounts, Life, AD&D, Short, and Long-Term Disability, 401(k) with a match, Paid Time Off, 10 paid holidays, Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice) and Family Time. And we have dogs.

You’ll contribute to helping kids heal from trauma as we serve our social mission, The Playmaker Project.

Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants based upon race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation, or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.