Senior IT Manager

Founded in 2017, we are dedicated to fostering an ecosystem of seamless resource exchange, where efficiency and precision are paramount. With cutting-edge solutions, we empower businesses to thrive and individuals to unlock their full potential. Committed to high-tech innovation, we are actively reshaping the future, one Byte at a Time.

We're looking for a dynamic Senior IT Manager to lead and elevate our global IT operations. In this role, you'll drive seamless tech experiences by managing high-performing support and system administration teams, streamlining processes, and leading automation efforts. You'll be the go-to expert for solving complex challenges and will work cross-functionally with Security, Infrastructure, R&D, and Procurement to deliver secure, scalable, and future-ready IT services. If you're passionate about technology, thrive in fast-paced environments, and love empowering teams—this is your opportunity to make a real impact.

Key Responsibilities

🛠️ IT Operations Management

• Lead and manage global IT support operations across all regions, including Australia, Asia (e.g., China, Malaysia), Mauritius, and future EMEA/NA offices.
• Ensure timely and effective resolution of IT issues, incidents, and requests.
• Establish and enforce consistent IT operational standards, SOPs, and workflows across all offices.
• Serve as an escalation point for critical technical issues.

🌍 Team Leadership & Regional Oversight

• Directly manage IT technicians in Oceania (Sydney) and Mauritius.
• Oversee the APAC IT Manager (based in Shenzhen), who manages regional technicians in Asia.
• Manage the System Administration Team as a separate function with global scope.
• Foster a high-performing, service-oriented team culture through coaching, mentoring, and continuous improvement.

🔧 System Administration

• Oversee the global System Administration team responsible for SaaS provisioning, device management, user onboarding/offboarding, and MDM (Intune) support.
• Work closely with System Admins to drive automation initiatives and internal tool integration.

🤝 Cross-Team Collaboration

• Collaborate with the IT Security Team to enforce endpoint controls and implement security tools.
• Support the Cloud Infrastructure Team on local infrastructure or access control needs.
• Coordinate with the R&D Team to request internal IT tools and provide requirements.
• Partner with Procurement for hardware/software purchasing and asset lifecycle tracking.

🚀 Transformation Projects

• Drive IT operations automation (e.g., user provisioning, remote software deployment).
• Support expansion into new regions with appropriate IT setup and oversight.

✅ Essential:

• 6+ years of experience in IT operations or support management, with 2+ years in a global/regional leadership role.
• Strong understanding of IT service delivery, endpoint management, SaaS provisioning, and MDM platforms (e.g., Intune).
• Hands-on experience with ITSM tools (Jira Service Management preferred).
• Proven leadership in managing distributed teams across multiple time zones.
• Strong communication and stakeholder management skills.

➕ Desirable:

• Experience in high-growth, multi-entity or financial services environments.
• Familiarity with IT security best practices, Cloudflare Zero Trust, and compliance frameworks (SOC2, ISO27001).
• Exposure to automation tools or scripting (e.g., PowerShell, Python).
• Mandarin proficiency (useful but not required for APAC collaboration).

• Hybrid working arrangement.
• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.