Medical Services Coordinator - job 1 of 7

Job Summary:

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.

Compensation: $22.00 - $23.00/hour 

Location: 169 Libbey Pkwy, Weymouth, MA 02189

Duties/Responsibilities:

Operational Excellence:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situation.Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)Facilitate communication as needed between the patient, medical staff and the patient’s pharmacyManage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.Ensure accuracy of patient pharmacy information in the medical record.Scan all hard copy correspondence into patient’s EHR record.Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.Assist in coordination of external referrals for patient care.

Clinician Support:

Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.Coordinate with clinicians pertaining to any additional patient questions.Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

Required Skills/Abilities: 

Ability to multitask and prioritize duties to support delivery of high-quality patient experience.Ability to work independently and as a team member.Strong communication skills, both written and verbal.Proficient in using Computer Software Applications (Microsoft Office & EMRs).Comfortable handling sensitive and confidential Information (HIPAA).

Education and Experience:

High School or equivalent required, associates/bachelor’s degree preferred.1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.