Director of Program Management

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About Us

LILT is the leading AI solution for enterprise translation. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.

While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.This position is based out of our DC, Indy, Emeryville, or Boston office and will be expected to work in the office in a hybrid capacity. For the D.C. and Boston metropolitan areas, you will start as fully remote and then transition to hybrid once offices are opened in those locations.

U.S. citizenship and residency is a precondition of employment.

The Product Team at LILT

The LILT Product team is on the forefront of building our enterprise platform for content creation and translation, using custom AI models for over 100 languages. We work directly with our users and customers to tailor our solutions, and collaborate with both external and internal stakeholders to deliver scalable, intuitive, and high-performing solutions that facilitate seamless multilingual communication for businesses worldwide.

Where You’ll Work

Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!

This position is based out of our Boston area and will be expected to work in the office in a hybrid capacity when a location is determined

What you’ll do

The Director of  Program Management is responsible for the implementation of account-specific programs (workflows, technology, project management, vendors) to achieve set targets for profitability, client satisfaction, on time delivery, and quality.

This position will be based out of our office location and employees will be expected to come into the office in a hybrid capacity in the future.

Key Responsibilities:

• Owns customer account health for a regional book of business.

• Continuous improvement of processes, methodologies, and risk assessment is used on all programs. 

• Builds, mentors, and manages the Project Management team to ensure each account is appropriately staffed based on volume and complexity.

• Using revenue forecasting and sales pipeline data, defines and executes Project Management staffing and cross training plans such that trained resources are available as needed and capacity is efficiently utilized.

• Monitors process performance against profitability, on time delivery, and quality targets. Proactively identifies risks to ensure attainment of targets and engages cross functionally to mitigate risks.

• Owns the operational component of the client relationship, ensuring that client requirements are captured and upheld. Participates in client meetings, status updates, and Quarterly and other Business Reviews.

• Actively manages any reported deficiency in deliverables, ensuring appropriate internal escalation and engagement of Sales, Department Management, and Quality Management. 

• Monitoring, mentoring and motivation of Project Management team members, including ensuring appropriate training and development, and succession planning.

• Conduct regular performance reviews with direct reports and manage required follow-up.

• Ensures key stakeholders are informed as appropriate regarding critical account activities, potential threats and opportunities and recommends appropriate actions

• Challenges the status quo and takes bold steps to address unresolved or lagging vendor performance issues in a timely manner.

• Seeks out growth opportunities with existing customers, and is able to orientate service offering(s), resourcing and other production strategies towards capitalizing on upsell/ expansion activities.

• Forecast and track key account metrics.

• Up to 25% travel may be required.

Skills and Experience:

• Four-year college/university degree in Business, English, Foreign Language, Social or Applied Sciences, or other related field. Masters or MBA a plus.

• More than five years demonstrated experience coordinating complex projects within the localization or translation industry.

• Successful customer service/account management experience, generally a minimum of six years

• 7+ years’ related experience in managing direct reports. Experience managing global direct reports is a plus.

• Organizational skills including attention to detail and quality assessment. 

• Ability to meet deadlines and work under pressure

• Previous experience leading teams and driving success in others.

• Excellent verbal and written communication skills.

Our Story

Our founders, Spence and John met at Google working on Google Translate.  As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company and left to start a new company to address this need – LILT. 

At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.

Benefits:

• Compensation: At market salary meaningful equity, 401(k) matching, and flexible time off plus company holidays

• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability

• Paid parental leave is provided after 6 months.

• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.