Benefits Reporting Specialist

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communccation journey.

Purpose: The Benefits Reporting Specialist is responsible for providing support to the Funding, Trial Coordination and Client Navigator Teams and to customers working with Lingraphica. This role includes cross-team collaboration as well as interacting with Lingraphica customers, including but not limited to people with communication challenges, caregivers, and Speech-Language Pathologists (SLPs). 

Essential Duties & Responsibilities: 

• Report insurance benefits, trial requirements, and assist customers in overcoming financial obstacles 
• Facilitate completion of Good Faith Financial Assessments 
• Reviews completed Good Faith Financial Assessments and reports results internally and externally 
• Follow up with customers to ensure good communication and accurate information 
• Assist customers with questions about their benefits 
• Maintain company standards for CRM procedures 
• Assist other members of other teams as needed 
• Collect and report on key metrics within the Funding Team 
• Performs other duties and special projects as assigned 

Skills, Competencies, and Experience: 

• General knowledge of Medicare, Medicaid, and commercial insurance 
• Ability to deliver a superior customer experience 
• Strong phone skills 
• Maintains a calm and professional demeanor when assisting customers 
• Ability to identify and address the needs of customers; offer meaningful and timely information in response 
• Proactively report trends and customer feedback, and recommend/implement creative solutions 
• Strong communication skills with both external customers and internal departments 
• Workload flexibility, open to change, and the ability to prioritize tasks 
• Ability to adjust to the needs of people with disabilities 

Education and Experience  

• High School Diploma or GED required.  
• Bilingual (English/Spanish), required 
• Associates Degree or equivalent combination of education and experience, preferred  
• Proficiency with HubSpot, Office 365, Zoom, preferred 
• 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred 

Travel Requirements:

Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings and conferences required 2-4 times per year. 

Work Environment & Physical Demands: 

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without a reasonable accommodation. 

Accommodations: 

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.