Customer Success Manager (Dutch speaking 12 month Fixed Term Contract)

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of them. 

How does one of our own Customer Success Managers describe the role?  
 
“I focus on driving best practice and increasing client engagement of our LinkedIn products and services. My aim is to ensure that our solutions become a mission critical and irreplaceable part of our client’s sourcing and employer branding processes. This is not about painting a picture with the same brush, but rather understanding a client’s objectives and offering solutions catered to their specific needs.”  

The Customer Success Manager role is part of the LinkedIn Talent Solutions organization. This is an important role in our Benelux Enterprise and Academics & Government vertical.   

Your primary objective is to be a trusted advisor and strategic partner to Benelux Academics, Government and Enterprise companies, working with multiple stakeholders internally and externally to drive strategy around the optimization of our products, leveraging our data, providing thought-leadership industry advice; and helping our solutions become a mission critical, irreplaceable part of our client’ sourcing process.  

This role will be based in Amsterdam.  
 
Responsibilities  

• Develop optimization and retention strategies by becoming a trusted partner to our Benelux Academics & Government and Enterprise customers - maximizing the benefits of their investment; and working towards our clients’ objectives.  

• Own the value assurance journey of our staffing partners, from inception to planning, to review, to value articulation, throughout key customer moments.  

• Maintain relationships with our key client stakeholders, often Director+ level, providing industry advisory and updates on their investment and sourcing strategies.  

• Meet clients in person, and host one-to-many customer events related to product optimization, enablement at scale, and industry insights.  

• Partner closely alongside the LinkedIn sales organization to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimize client’s investment, growth and continuity,  

• Utilize LinkedIn, client and other data to derive insights and use these to drive greater customer success with LinkedIn products.  

• Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their LinkedIn investment.  

• Become a thought leader within the recruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices. 

Basic qualifications:  

• 3+ years of experience in Customer Success, Account Management, or Customer Education/Training  

• Fluent in Dutch and fluent in English

Preferred Qualifications:  

• Experience in dealing with clients in the B2B space  

• Commercial acumen and ability to articulate value delivery towards customer’s objectives  

• Strong verbal and written communication skills and technical aptitude   

• Excellent organizational, project management, and time management skills  

• Experience analyzing data, trends and client information to identify product or service growth opportunities  

• Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)  

• Excellent interpersonal skill with ability to build authentic business relationships  

• Business proficiency in the French language is preferred. 

Suggested Skills:  

• Stakeholder Management   

• Account Management  

• Data Analysis  

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