Principal Technical Account Manager

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. 

This role will be based in Dublin or Paris. 

As the trusted Technical Account Manager (TAM) to LinkedIn Talent Solutions customers, you will be responsible for driving integration solutions for large enterprise customers, driving resolution of client issues, help mitigate risk and deliver additional value through integrations & LinkedIn Services. As the primary customer contact you will manage cross functional corporate resources to facilitate client technical and product needs, communicate priorities, and provide status updates for client escalations. Projects will focus on solution delivery and problem resolution with the TAM ensuring the quality and timeline of deliverables are managed effectively. 

Relationships matter to us. We are looking for individuals who can add to the magic of our team while driving a massive impact on our business. Let us know if you are a fit.   

Responsibilities:    

• Lead cross functional teams that include Sales, Customer Success Managers, Technical Consultants, Customer Service, Product Management and Engineering on integration & consulting topics 

• Manage gathering and prioritizing technical requirements and proposing feasible solutions for  client projects with respect to technical product features/custom integrations/ implementations and manage the delivery achieving high customer satisfaction 

• Lead and manage customer-facing projects, ensuring the timely delivery of customized solutions. Oversee all project phases, from planning to execution, coordinating with internal teams, setting clear timelines, and managing customer expectations for successful outcomes 

• Lead regular internal and customer-facing meetings and act as conduit for customer feedback and status updates  

• Represent the client’s technical and functional needs, and influence LinkedIn product marketing to understand and address these requirements in their product road maps   

• Manage & lead service reviews (monthly, quarterly, etc) with the client’s technology and business representatives for respective account(s) and proposes quantifiable service improvement plans    

• Position and delivery of professional services for new business and at renewal of existing accounts 

• Lead & manage relationships with the Technical Consultants to ensure a strong understanding of large complex integrations & system changes and product trends 

• Lead new hires and consultants on the TC team, acting as a mentor & leader within the group   

Basic Qualifications:   

• 8+ years of customer facing experience in roles such as Technical Account Manager/ Technical Project manager / Solution Architect or similar positions 
• 5+ years’ of technical project management experience  

Preferred Qualifications:  

• Fluency in French
• Project Management experience or PMP certification with proven project management capabilities and stakeholder management  
• Experience and/or Familiarity with Single Sign-On, xAPI, REST APIs, SQL, Enterprise Identity Management, and Learning Management Systems/ Learning Experience platforms 
• Highly preferred experience working with Applicant Tracking Systems (ATS) like Workday and Oracle, and how they integrate with Hiring platforms 
• Keen attention to detail and the ability to prioritize and manage multiple customer projects at once.  
• Knowledge and prior use of case management tools & CRMs 
• Knowledge and prior experience in query tools 
• Excellent presentation skills for both technical and business audiences, particularly with senior executives and complex customers 

Suggested Skills: 

• Project Management 
• Time Management 
• Technical Account Management  
• Consulting 

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