Senior Conversation Designer

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based in Mountain View, San Francisco or New York.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn’s vision is to create economic opportunity for every member of the global workforce. Our global Product Design team advances this vision through quality, inclusive design. We're passionate about designing an equal, fair, and accessible platform that’s modern, engaging, and responsible.

Our products help professionals all over the world stay connected, informed, and productive. The LinkedIn ecosystem is about more than just job hunting. We create and support active communities and enterprise products around sales, marketing, learning, and recruiting.

Responsibilities

• Design interaction flows for AI-driven chatbots
• Help train AI to match LinkedIn’s brand voice and tone by creating sample responses, guidelines, and conversation maps
• Collaborate with researchers, product designers, content designers, product marketers, localization, prompt engineers, and legal representatives to ensure our chatbot content is consistent, natural-sounding, compliant, inclusive, and accessible
• Keep up to date on best practices for conversation design, natural language processing, and natural language generation
• Document and demonstrate processes, workflow, feedback history, and decisions
• Contribute to a library of new gen-AI content patterns and guidelines
• Help develop a chat persona, including a consistent voice and tone for LinkedIn's conversational experiences
• Work with a global lens to deliver consistent content experiences across the product ecosystem
• Identify opportunities for content design involvement within the business area
• Present case studies to the team, business area, and larger Design organization
• Create and influence processes to streamline production in the business area
• Coach other disciplines in content/conversation design collaboration and practices
• Provide tools, talks, tips, and forums to communicate value and elevate the writing of the entire team

Basic Qualifications

• 5+ years of experience planning, writing, editing, and creating content strategy for web and mobile
• 3+ years of experience developing interaction flows and dialogue for conversational UI
• Background in UX and experience collaborating with design and user research
• To be considered for this position, you must include your portfolio, website, or other samples of work

Preferred Qualifications

• BA or advanced degree in Journalism, English, Communications, or related discipline such as Human Computer Interaction
• Experience with Natural Language Understanding or Natural Language Generation
• Experience with writing for both consumer and enterprise audiences
• Experience working on a global product
• Expresses a point-of-view through writing or speaking on topics related to content design
• Demonstrates ability to influence decisions on other projects within their business area and across a larger organization
• Experience in creating clear, engaging presentations and documentation for stakeholders and key audiences
• Effectively communicates the content experience to executives and stakeholders
• Demonstrates an understanding of and empathy for other disciplines and points of view
• Wants to contribute to LinkedIn’s mission and vision

Suggested Skills:

• Writing skills
• Collaboration
• Working across disciplines
• Flexibility
• Storytelling

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $123,000 to $201,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.    

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.