Technical Consultant, Customer Success (Portuguese) – LinkedIn Talent Solutions

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.     

The Technical Consultant is a key technical resource in our Customer Success Organization driving value through system integration. The Technical Consultant works closely with our customers in partnership with our account teams to design & implement technical solutions.  The ideal candidate will be a natural relationship builder with great communications, organizational, and technical skills. 

Key Responsibilities: 

• Develop a deep understanding of LinkedIn’s Talent Solutions product suite with deeper understanding of our technical offerings. 

• Partner with account teams to understand customer requirements & present solutions leveraging LinkedIn products & integrations 

• Provide technical consulting during new customer acquisition, onboarding & implementations 

• Partner with our customer success teams on how to drive adoption of integrations and optimize workflows for existing customers 

• Collaborate with cross functional teams including Sales, Customer Success Managers, Implementation Consultants, Customer Support, Product Management and Engineering to monitor customer issues and project status.  

• Provide feedback to leaders & our internal product teams on market trends, while staying up to date with the latest trends in Human Resources (HR) technologies 

• Identify opportunities to optimize our processes & bring additional value to customers through our products and services 

Basic Qualifications: 

• 3+ years' experience of working on technical product integrations or 3+ years in a customer facing consulting role 

• Fluent in English and Portuguese or Italian  

• Bachelor’s Degree or equivalent experience 

Preferred qualifications: 

• Excellent communication skills (both verbal and written) for technical and business audiences 

• Experience of implementing enterprise software or other technologies 

• Fluency in a fourth language especially Dutch, Turkish or Arabic 

• Experience and/or Familiarity with one or more of the following: Identify and access management, security protocols, SQL, Learning Management Systems, RESTful APIs 

• Familiarity with solution architecture 

• Proven experience working with senior executives, complex customers and comfortable in client-facing environments and presentations. 

• Ability to do discovery with customers to learn about their strategic goals for their business. 

• Proven project management capabilities and stakeholder management 

Suggested Skills 

• Consulting 

• Communication Skills 

• Stakeholder Management  

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