Account Manager

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.

Position Overview & Purpose

The Account Manager - Sales at LiveOak Fiber is responsible for supporting the Business Team with administrative in office support through fostering strong client relationships, coordinate with internal teams to meet client needs, and ensure account satisfaction while business representatives are in the field. The role includes tasks such as account retention, contacting VIP businesses with past-due balances, scheduling installations, and coordinating with the construction team to address service delivery needs.

Essential Duties & Responsibilities

1. Account Management and Retention

Build and maintain strong relationships with existing business accounts, ensuring customer satisfaction and retention.

Proactively address client needs and concerns, providing personalized support to VIP and high-value accounts.

2. Past-Due Account Follow-Up

Contact VIP business accounts with past-due balances to resolve payment issues while maintaining a positive customer relationship.

Collaborate with the billing team to ensure accurate communication and account updates.

3. Scheduling and Coordination

Schedule installations and service calls for business accounts, ensuring timely and efficient service delivery.

Work closely with the construction and technical teams to coordinate installation timelines and resolve potential roadblocks.

4. Customer Service and Support

Act as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, and ensuring seamless service delivery.

Conduct follow-ups with customers post-installation to ensure satisfaction and identify any additional needs.

5. Reporting and Documentation

Maintain accurate records of customer interactions, account activities, and service schedules in the CRM system.

Proficiency in Microsoft Suit – Indeed Skill Test to verify.

6. Cross-Functional Collaboration

Collaborate with the sales, construction, customer service, and billing teams to address client needs and align efforts to meet business goals.

Participate in regular meetings with construction and operations teams to stay updated on service delivery progress and address any client-specific issues.

7. Process Improvement

Identify opportunities to improve account management and service delivery processes, contributing to operational efficiency and client satisfaction.

Share customer feedback with relevant teams to drive product and service enhancements.

Knowledge, Skills & Abilities

·         Strong account management and customer service skills with a focus on client retention.

·         Excellent communication and interpersonal skills.

·         Proficiency in CRM software and scheduling tools.

·         Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

·         Strong problem-solving and conflict resolution skills.

·         Understanding of service delivery processes, including installations and construction coordination.

Basic Qualifications & Competencies

·         Bachelor’s degree in Business, Sales, Communications, or a related field.

·         3+ years of experience in account management, customer service, or sales roles.

·         Proven track record of managing and retaining business accounts.

·         Must be able to provide proof of eligibility to work in the U.S.

Preferred Qualifications & Competencies

·         Experience in the telecommunications or fiber optics industry.

·         Familiarity with fiber optic technology and service installation processes.

·         Relevant certifications in account management or customer service (e.g., Certified Key Account Manager).

Physical Demands & Working Environment

Walking- up to 40%

Standing- up to 40%

Reaching- up to 10%

Lifting and/or bending- up to 10%

Work environment- indoors and outdoors

Able to lift up 25 pounds.

Travel: 10%

We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).  

Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.