IT Service Desk Operator

📍 Based in Thame, UK with hybrid flexibility | 🌍 Supporting colleagues across the UK & Europe 💼 Full-Time | Permanent | Salary: £32,000 - £36,000 per year

Join a global leader in intelligent logistics!

Logisnext UK Ltd, a subsidiary of Mitsubishi Logisnext Europe and part of Mitsubishi Logisnext Co. Ltd. (ML)—the world’s fifth-largest manufacturer of industrial trucks—is expanding its IT team. With a proud heritage dating back to 1969 (formerly Atlet and UniCarriers), our UK operations, based in Thame in Oxfordshire and Walsall,drive the supply and support of Mitsubishi Forklift Trucks nationwide.

Now, we’re looking for a Service Desk Operator to become an integral part of our collaborative, friendly but professional IT team. This role provides an exciting opportunity to support colleagues across the UK, Scandinavia and mainland Europe—including Sweden, Finland, Norway,Denmark, Netherlands, Belgium, France,Spain and Germany—while delivering high-quality IT assistance that truly makes a difference.

Your Responsibilities

· Deliver first-line IT support via phone, email, remote tools and in-person when required

· Log incidents and service requests efficiently, ensuring all relevant details are captured and processes are followed

· Take ownership of support tickets, striving for swift resolutions at first contact

· Work alongside second-line support and wider IT teams to ensure timely issue resolution

· Monitor incoming requests, prioritising tasks based on urgency and business impact

· Uphold excellent customer service standards throughout all interactions

What We're Looking For

Essential:

✔️ Minimum of 2-3 years experience in a service desk/helpdesk role

✔️ Strong technical expertise in Windows 10/11, Microsoft 365 client apps and low level administration to client troubleshooting level Entra ID and Active Directory

✔️ Hands-on experience with user & device account management and IT ticketing systems

✔️ A solid understanding of the troubleshooting principles—IP, DNS, DHCP, and subnetting

✔️ Clear and professional written and verbal communication skills

Desirable:

➕ Experience of working in a virtual, multi-country service desk

➕ ITIL Foundation certification (or equivalent)

➕ Familiarity with iOS/Android mobile device support

➕ Proficiency in additional languages a bonus (Dutch, French, German, Spanish, Swedish, or Finnish)

Key Competencies

· Highly organised with strong multitasking abilities

· A proactive problem solver with a solution-driven mindset

· Excellent interpersonal and communication skills

· Capable of working independently and as part of a remote team

· Calm under pressure and confident in handling challenges

· A customer-focused approach with a passion for getting things done

Your Benefits Package

· Generous annual leave – 25 days, increasing to 30 after 5 years of service, plus Bank Holidays

· Flexibility to tailor your time off – option to purchase up to 5 additional days per year

· Performance-driven bonus scheme – rewarding your contributions

· Wellbeing support – subsidised gym membership and access to a cycle-to-work scheme

· Secure future planning – contributory pension scheme for long-term stability

· Comprehensive healthcare – private health coverage to keep you at your best

· Financial protection – income protection and life cover for peace of mind

Are you ready to bring your technical expertise, problem-solving abilities and customer service skills to a role where they’ll be valued? Apply today and become part of our journey in shaping the future of intelligent logistics!