Account Manager

At Logz.io, we’re redefining observability with AI. Our Open 360™ Observability Platform transforms observability from a high-cost burden into a smarter, faster, and easier way to troubleshoot faster, reduce risk, and optimize costs.

Engineering teams rely on Logz.io to quickly detect, understand, and resolve issues across their distributed environments—without the complexity or cost of traditional solutions. With AI-powered insights, automation, and a seamless experience across logs, metrics, and traces, we help teams move faster and innovate with confidence.

We’re building the future of observability, and we’re looking for passionate, driven individuals to join us. If you’re excited about solving complex engineering challenges, shaping the next generation of AI-powered observability, and making an impact—come build with us!

Logz.io is looking for an Account Manager to join our team. In this role you will get the chance to work with some of today’s most recognized companies to foster and build meaningful business relationships across their complex, distributed organizations. You will be a master at creating long lasting partnerships and have a growing curiosity about technology. This is an outstanding opportunity for you to level up your career!

We are a hybrid work model. 3 days in our Seaport Boston office: Tuesdays, Wednesdays, & Thursdays.

• Serve as the primary point of contact for a significant portfolio of customers.
• Work closely with our Customer Success Engineering and Support teams to meet customer requirements and deliver value to the business.
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
• Build and maintain account plans, including org charts to align key resources. 
• Research accounts to identify areas of the business not currently using our solution, and put a plan in place to engage in new conversations to drive new pipeline and/or expansion.
• Maintain awareness of changing requirements to consistently deliver value through the Logz.io platform.
• Focus on strategic account growth by creating new upsell and cross-sell opportunities.
• Accurately forecast and maintain a quarterly revenue and renewals pipeline.
• Close new business opportunities generated from inbound leads.
• This role requires a candidate that is always prepared to take the initiative, advocate for the customer, and own a sales cycle.

• 3+ years experience in SaaS sales, account management or customer success management.
• Experience with renewals & closing net new revenue required.
• Proficiency in Salesforce and taking a process driven approach to sales.
• Familiarity with Customer Success Management frameworks and MEDDPIC. 
• Knowledge of DevOps, cloud architecture, log analytics, and observability  – big plus!
• Proven track record of customer satisfaction, closing large contracts, broadening adoption to increase customer lifetime value.

Logz.io’s Culture At Our Core: Companies with strong cultures & values are companies that win which is why at Logz.io we keep it simple with our Core Values & Beliefs:

- Obsess Over Customers

- Act With Courage

- Win As A Team

- Deliver Results

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

If this sounds like you, please join our team!