IT Associate

About LRN

Do you want to use your IT expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best. 

About the Role: 

The Corporate IT Associate will play a key role in maintaining and supporting LRN’s internal IT systems, including hardware, software, and network infrastructure. This role focuses on troubleshooting technical issues, assisting with system upgrades and installations, and providing comprehensive IT support to employees.

Working closely with the IT team, you will receive on-the-job training across various aspects of corporate IT, gaining valuable hands-on experience essential to ensuring the smooth operation of our internal infrastructure.

Please note: This is an on-site position designed to support office operations daily.

Key Responsibilities: 

• Serve as the first point of contact for technical assistance via phone, email, and chat. 

• Assist end users with the installation and configuration of laptops, desktops, mobile devices, peripherals, and software. 

• Troubleshoot issues and escalate unresolved problems to higher-level support as needed. 

• Manage Help Desk tickets in accordance with established SLAs. 

• Install software, patches, and updates on desktops and laptops. 

• Collaborate with vendors to resolve IT-related issues. 

• Demonstrate strong problem-solving and client relationship skills while communicating effectively both verbally and in writing. 

Requirements: 

• Bachelor’s degree in Computer Science, IT, Engineering, or sufficient experience. 

• Basic knowledge of computer hardware, software, and network systems. 

• Familiarity with troubleshooting Windows and macOS environments is beneficial. 

• Strong problem-solving skills, attention to detail, and the ability to work both independently and as part of a team. 

• The base salary range for this role is annually, depending on experience and location.
• Flexible PTO plus US public holidays
• Excellent healthcare plan including eye & dental care
• 401K with employer match
• Life Insurance, Short term and long term disability benefits
• Health & Wellness reimbursements
• Health Saving & Flexible spending account

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.