Front Desk + Fitness Class Sub (Contractor)

Pay Range:  $20-23 per hour for front desk work, $50 per class. This is a contract role with no benefits.

Location: Chicago, IL - across various locations downtown

Work Hours: As needed/on call, Monday-Thursday from 12pm-7pm

Reports to: Our Experience Specialist in Chicago

Your Mission:

Your mission is to uphold the highest standards of hospitality for the tenants of Lulafit’s downtown Chicago amenity centers. You'll be scheduled on an as-needed basis to support the operations of various locations, providing front desk support and occasionally teaching fitness classes. When you are subbing at one of our locations, you’ll oversee facility upkeep, fitness center memberships, and quality control to ensure a five star experience for our tenants.

The Legacy You’ll Leave:

As a result of your time in this role, you brought daily joy to hundreds of human beings who work in downtown Chicago.  You created such deep and meaningful relationships with building management teams, their tenants, and external partners that they never wanted lulafit to leave. Lastly, you supported the lulafit team in becoming a lasting fixture in downtown Chicago.

• Operational Coverage: Support the operations in any of our 13 Chicago locations for planned and unplanned time off. You will be contacted by our Experience Specialist with as much advanced notice as we are able to provide to be scheduled for a shift or shifts within the hours of 12pm-7pm, Monday-Thursday.
• Front Desk Support: Support the operations at various locations by providing member support at the front desk. This will include: assisting with membership management, answering member questions, and giving tours of the space.
• Five-Star Hospitality Service: Ensure members receive an exceptional experience by providing a warm welcome and departure experience. You’ll also oversee upkeep of special touches such as our spa-style signature fruit-infused water.
• Maintain a Pristine Facility: Keep the spaces you are working in tidy, organized, and fully operational to ensure a seamless member experience, performing checks regularly during each of your shifts. Regularly restock amenities such as towels, locker room supplies, pantry items, and/or conference room supplies.
• Group Fitness Classes: Substitute teach group fitness classes in various formats as needed. Prepare the space ahead of class by setting out equipment, mats and towels to ensure a hospitality-forward experience for members. Provide a safe and effective workout in class, offering modifications as necessary.

• You have 1+ years experience in a hospitality or customer-facing service environment.
• Even better if your experience has touched the corporate fitness or commercial real estate sector.
• You must have a valid Group Fitness certification from a nationally recognized organization.
• You must be comfortable teaching multiple formats of group fitness classes to groups of all sizes.
• You are technilogically savvy and are comfortable navigating multiple software platforms at the same time, like GSuite and sound systems.

• Flexible and adaptable. You are comfortable working across multiple locations, sometimes two locations in the same day, to support our operations where you are needed. You can adapt quickly to new surroundings and excel at solving problems with little guidance.
• Obsessively customer-centric.  In previous roles, you have exceeded what customers expected of you. You have an innate hospitality mindset and are happiest when you are serving others. You are energized by having the opportunity to connect wih hundreds of corporate tenants across Chicago.
• A reliable team player. Your past managers would refer to you as dependable and collaborative. You thrive working as part of team and understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to “pick up an oar” and do what’s needed for your team to be successful.
• A hyper-organized ball juggler.  You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective.  Everyone refers to you as a stellar multi-tasker.
• A stellar communicator.  You are known for clearly communicating your points - whether in email or verbally.  In this role you’ll be engaging with different levels of stakeholders (office managers to C-Suite).

Our Core Values:

Lulafit’s culture is based on a shared respect for our lived values HERE.  Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders.  An assessment of how you have exhibited our values is also an important part of your performance review process.

Our Commitment To You:

Lulafit is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We know the more inclusive we are, the greater our impact will be!