Project Manager

About Lumary

Lumary is a high-growth global healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

Join Lumary and grow with us

- Well-established team working across Australia, USA & Philippines

- Servicing 200+ enterprise and SMB healthcare service providers (NDIS, aged care, allied health, ABA)

- 80k+ people using our core platform every day, supporting 500k+ care recipients via Lumary

- $6B NDIS funds processed through Lumary platform on an annual basis

- Be part of a high performing and purpose driven team solving a global issue for a highly addressable market

You will be working in an agile and start-up environment, with plenty of opportunities for you to lean in and develop your skills to make a meaningful contribution to Lumary’s mission and your career development. We push ourselves to build innovative products and deliver a first-rate customer experience to enable better outcomes for healthcare providers and their clients receiving care.

Our culture evolves with us on our scale-up journey. We focus on connection and building deep relationships with each other. We act in service of others to enable collective success and support. We think strategically and take ownership in our domains at every level. We remain positive and adaptable through change and growth.

You will find yourself quickly growing in your career, led by you and supported by us, and backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

About the Role

The Project Manager based in Adelaide, Sydney or Melbourne will lead the overall delivery of Lumary implementations for a variety of customers with a primary focus on large, Enterprise customers. Working in collaboration with the Consultant Leads and Commercial teams, you will cultivate a high performing team environment.

- Work directly with customers to manage expectations and ensure successful delivery of outcomes.

- Build strong, consultative relationships with customers and stakeholders to manage expectations, lead their projects and support their success.

- Work closely with Consultant Leads to support Implementation consultants on projects, develop a strong culture and align team/project scope expectations.

- Maintain oversight of project budget, timeline, scope and team allocation.

- Work within the PMO framework to ensure project reporting is accurate and timely, including overseeing utilisation, project revenue accrual, capacity planning and continuous improvement.

- Proactively contribute to the Lumary PMO practices, documentation, policies and operations.

- Partner with Sales teams to deliver project plans, assumptions and detail to support new customer opportunities.

- Partner with Account Management teams to manage project commercial discussions, outcomes and challenge resolutions.

- Proactively work with the Product Development team to highlight opportunities to meet customer expectations and advance the product

• Minimum of 5 years experience in project management roles with a software/IT context.
• Experience working in a client-facing role, with proven ability to manage relationships with a broad range of stakeholders.
• Preferable, experience working on Salesforce implementations or Salesforce exposure.
• Preferable, experience working in a start-up/scale-up context.
• Preferable, experience working in the Disability Support, Allied Health or Aged Care sectors.
• Preferable, experiencing preparing commercial documentation including proposals, statements of work and change requests.
• Proactively able to solve complex problems in ambiguous environments.
• Thrives in a fast-paced and semi-structured work environment.
• Highly collaborative and team-oriented.
• Strong communicator with the ability to facilitate conversations with a wide variety of internal and external stakeholders.
• Structured thinker with the ability to present options and recommendations to resolve challenges.

• We ‘Lead with an open heart’ assuming positive intent and being courageous
• We ‘Start with the end in mind’ focussing on long-term impact of our actions and decisions
• We ‘Take action in uncertainty’ by proactively taking the next best step and exercising autonomy
• We ‘Enable others for our collective good’ through kindness and a team-first approach

• Flexibility to work from home and the office - hybrid working environment if based at on office location in Adelaide, Sydney or Denver, alternatively fully remote if not employed at an office location
• Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for it
• Volunteer time off
• Lumary Paid Parental leave
• Monthly town halls for connection and company alignment
• Monthly dedicated Social Connection days
• Quarterly employee engagement surveys (currently at 78% engagement and trending upwards)
• 70-20-10 rule of learning adopted org-wide
• Own your personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your life journey
• Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare

Working at Lumary

We are proud of the work we are doing and the team we have built so far.

Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe, valued and respected.

The successful candidate will be required to successfullycomplete a National Criminal History Check and Working With Children Check for employment purposes.

Recruitment agencies, we appreciate your interest in working with us; however, we are not seeking external assistance at this time. Thank you for your understanding.