Business Applications Product Manager

Join a Global Team Making a Lasting Impact with Lumivero 

Are you ready to be part of a team that’s changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions. 

About the Team  

The Business Applications Product Manager will be a member of the Business Applications team. This team is responsible for the core business systems at Lumivero which are utilized to manage Lead capture, Opportunity Management, Order Processing, Subscription Management and Billing, as well as Financial Reporting and support of Lumivero’s General Ledger system of record.   The team is a highly collaborative and agile group, one which handles multiple requests from simple data inquiries to feature build out of these core systems.  

About the Role  

We are seeking a detail-oriented and proactive Product Manager to join our Business Applications team. In this Product Manager role, they will be responsible for the ‘Quote to Cash’ systems including Salesforce CPQ and NetSuite Zone Advanced Billing (ZAB), supporting the core teams and managing the respective configuration (including Product Catalogue, Pricebook, Discount and Billing Schedules) which enables Lumivero to quote, accept orders, invoice customers and collect cash. In addition to these hands-on duties they will also play a pivotal role in ensuring processes and systems are documented, managing the ‘Quote To Cash’ roadmap and strategic direction.   

This role involves a combination of product management, business analysis, quality assurance, process documentation, system administration, and ad hoc tasks to support the department's evolving needs. The Product Manager will work closely with stakeholders across the organization to ensure systems align with business goals and processes.  

• Manage the systems roadmap for Salesforce CPQ and NetSuite ZAB ensuring readiness for system migrations of acquired companies, product launches and new features  
• Work with cross-functional teams to gather, analyze, and document business requirements and translate them into actionable deliverables. 
• Develop comprehensive process flows, use cases, and solution designs to support system enhancements and business initiatives. 
• Develop and execute test plans for new system features and enhancements. 
• Test system updates and changes to ensure functionality aligns with business requirements. 
• Identify, document, and track issues, collaborating with developers and stakeholders to resolve them.  
• Create, update, and maintain detailed documentation of system processes, workflows, and configurations.  
• Develop user guides, training materials, and best practice documentation to support system adoption and use. 
• Collaborate with stakeholders to ensure all processes are accurately documented and easily accessible. 
• Perform administrative tasks in Salesforce & NetSuite, such as managing user accounts, permissions, and data quality.  
• Support the implementation ofcustomizations and configurations as needed.  
• Assist with routine maintenance and updates to ensure optimal system performance.  

• Bachelor's degree in Business, Information Systems, or a related field, or equivalent work experience.  
• 3+ years of hands-on experience in a product manager, business analyst or similar role  
• Experience with Salesforce CPQ & NetSuite Zone Advanced Billing   
• Strong attention to detail and analytical skills  
• Excellent written and verbal communication  
• Ability to manage multiple priorities in a fast-paced environment  
• Ability to troubleshoot technical issues and provide clear, actionable solutions.  
• Strong organizational and project management skills.   
• Excellent communication skills to interact with both technical and non-technical stakeholders.  
• Track record of working collaboratively across teams.

• Annual base salary is $130,000, depending on qualifications.
• An annual performance-based bonus to recognize personal excellence. 
• Annual tech stipend to get what you need to do your best work.
• Flexible, remote first work environment and a diverse, global team. 
• Opportunities for career advancement as Lumivero grows.

Help Transform Our World with Powerful Insights – Join Our Team! 

At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster! 

Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We’re passionate about the customers we serve, the products we create, and the problems we solve. 

Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.   

Lumivero is an E-Verify Employer. You can review the E-Verify Poster.  Lumivero is committed to supporting individuals requiring accommodation in the application process.