Assistant E-Commerce Manager

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Purpose:    

The Assistant E-commerce Manager will be responsible for overseeing and optimizing the performance of BeautyGallery.com.tw, LUXASIA’s owned e-commerce platform, and LEAP Commerce, our end-to-end e-commerce enabler. This role involves driving sales growth, enhancing user experience, and ensuring seamless operations across platforms.

Principal Accountabilities (include but not limited to the followings):

   Platform Operations and Performance: Oversee daily operations of BeautyGallery.com.tw and LEAP Commerce, ensuring optimal performance, user experience, and timely resolution of technical issues.

   Sales Strategy and Campaign Management: Develop and execute strategies to drive online sales, achieve revenue targets, and plan promotional campaigns, including platform-specific sales events and product launches.

   Content Management and Merchandising: Ensure high-quality, accurate, and engaging product listings with compelling descriptions and visuals, optimizing on-site merchandising to improve product visibility and conversion rates.

   Digital Marketing and Traffic Acquisition: Collaborate with the digital marketing team to drive traffic through SEO, SEM, social media, and email marketing campaigns, analyzing campaign performance and adjusting strategies to maximize ROI.

   Customer Experience Enhancement: Monitor customer feedback and behavior to identify areas for improvement, implementing initiatives to enhance the online shopping experience and customer satisfaction.

   Data Analysis and Reporting: Track and analyze key performance indicators (KPIs) such as traffic, conversion rates, and sales metrics, preparing regular reports with actionable insights for continuous improvement.

   Brand Partner Coordination: Liaise with brand teams to align on product assortments and promotional activities, ensuring cohesive strategies and successful collaborations.

Experience & Qualification:

   3+ years of experience in e-commerce management, preferably within the beauty, luxury, or retail sectors.

   Proven track record of driving online sales and managing e-commerce platforms.

   Demonstrated experience in digital marketing and social media management.

   High proficiency in both written and spoken English

Education:

  Bachelor’s degree in Business, Marketing, E-commerce, or a related field.

Key Success Factors:

  Strategic Thinking: Ability to develop and implement effective e-commerce strategies that align with business objectives.

  Analytical Skills: Proficiency in analyzing data to inform decision-making and optimize performance.

  Communication: Excellent communication skills to build positive and effective relationships with colleagues, brand partners, and management.

  Adaptability: Capacity to thrive in a fast-paced environment and adapt to evolving market trends.

  Customer-Centric Approach: Commitment to enhancing customer satisfaction and delivering exceptional online shopping experiences.