Workplace Operations Specialist

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Workplace Operations Specialist is responsible for providing exceptional operational and facilities support, ensuring a comfortable, productive working environment and inclusive, delightful experience for all team members.

ABOUT YOU

You possess a strong ability to prioritize and execute tasks in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude.  You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.

Responsibilities:

• Be the face of the Workplace Operations team in our offices and provide first class customer service for Lyft team members based in and visiting the office and field locations
• Manage workplace vendor operations & relationships for services related to day-to-day workplace maintenance and events (e.g. janitorial, furniture, food/beverage, plants, etc.)
• Act as the primary point of contact for property manager and building security; partner with the Physical Security team to assess, solve for or escalate workplace-related physical security issues
• Manage inventory of all workplace supplies and place orders as needed
• Perform regular floor walks daily to ensure all conference rooms and shared spaces are neat, organized and in general working order, escalating issues as applicable
• Manage incoming and outgoing mail/shipment process within the all workplaces
• Utilize Zendesk ticketing platform to field & resolve inbound workplace requests & inquiries for all office and field locations; escalating to Workplace Operations Manager when necessary
• Partner with HR, EBPs, and IT teams to assist with onboarding and offboarding tasks for new and departing team members
• Maintain consistent and clear communication with other workplace team members in regards to any facilities or security related concerns
• Partner with leadership on site to provide facilities support for Lyft events
• Other site specific duties required by the property in question.
• Support the Workplace Operations Manager in additional duties as necessary.

Experience:

• A passion for facilitating an overall positive employee experience through ongoing operational support
• 3+ years of customer service experience
• 1+ years of workplace operations experience
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• A passion for managing an overall positive employee experience through ongoing operational support
• Strong ability to manage competing priorities and projects
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the New York City area is $72,000-$90,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.