As a Project Manager on our operations team, you will develop and manage customer new build or renovation projects from the planning and budgeting phase through customer verification. You will be responsible for partnering with the internal project team and key stakeholders to drive an exceptional customer experience while delivering upon key performance objectives. In this role will require project management capability, clear communication skills, and the ability to engage and influence stakeholders representing all areas of the business, across front-line personnel and supervisors. Individuals in this role are expected to successfully engage, influence, and inspire peers, supervisors, and front-line associates.
Key Responsibilities
- Represents the company in a professional and responsible manner while communication and interacting with others both internally and externally.
- Builds strong relationships with both sales representatives and key account contacts and stakeholders; obtain customer feedback to both maintain and improve upon delivering an incredible experience.
- Manages project transitions between functional groups and project phases to ensure a seamless customer experience.
Project Manager Expectations in this Role
- Establish, modifies, and monitors project and system workflow
- Assigns duties and monitors quality of work and coordinates with installation management; ensures project team members conform to organizational and FDA policies and procedures.
- Provides day-to-day guidance for project activities; actively works to promote and recognize project team performance.
- Maintain and consistently update key project dates and timelines to ensure accurate visibility is provided to key functions across the business, specifically production for demand planning purposes and finance for revenue forecasts.
- Provide detailed and accurate weekly revenue forecasting updates to higher level management outlining revenue recognition for a monthly, quarterly, and annual basis.
- Provide consistent feedback to internal teams regarding project planning process, capacity and resource planning, design/scope management and overall logistics.
- Utilize problem-solving methodologies to understand the business’s value stream and the impact the project team provides
- Bachelor’s degree required
- 4+ years of project management work experience required
- Relevant work experience including but not limited to process improvement, project/program management
- This role is Field based
- Standard motions required to successfully complete computer work at desk
- Must have strong analytical and problem-solving skills
- Must have strong written, verbal, and presentation skills with capability to influence a diverse set of audiences
- Must be able to routinely make decisions that may affect immediate operations and have a company-wide effect
- Must be able to observe and correct minute inconsistencies (e.g., in the printed word, product or component appearance, etc.)
- Must be proficient in the MS Office applications Excel, PowerPoint, Whiteboard, and other emerging technologies
- Must demonstrate versatility and a willingness to work in unclear and continually changing environments with enthusiasm
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
We are an Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential