Payment Support Specialist

We’re powered by purpose

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms. 

We  have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss  your  opportunity to join a thriving scale-up and deliver change to  Australia’s care and support sector.

Working for the Client Accounts Admin Team Supervisor you will be joining the Accounts Admin Team, part of the Contact Centre Team, in supporting clients, providers and funding organisations to resolve the barriers to payment.

• Solve problems related to claiming payments through NDIS/HCP funding
• Process incoming communications concerning invoicing.
• Build and maintain relationships with stakeholders across the Disability and Aged Care sectors.
• Maintain accurate records and updates in Salesforce.
• Provide support across multiple roles within Finance when required.
• Manage escalated payment issues directly with plan managers and consumers
• Focusing on funding issues, disputes and fraud
• Assisting with NDIS Cap Rate issues and changeovers when required
• Assisting with the Accounts Inbox when required
• Support consumers with complex payment issues and disputes by email and phone.

• 2+ years experience in either Accounts Receivable, NDIS Plan Management or similar
• Support Coordination or the Disability sector (with exposure to payments).
• Knowledge of NDIS funding (desirable).
• Intermediate Excel skills would be advantageous
• Exceptional problem solving skills.
• Ability to handle escalations in an efficient, empathic manner
• Excellent Customer Service and Communication skills
• Ability to build exceptional relationships with customers, colleagues and Disability/Aged Care Providers.

Our Values

We’re Switched On 💡

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights. 

We’re Bold 📣

We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas. 

We’re One 🤝

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

We’re Impactful 🌟

We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.

Our Benefits

Power your career ⚡️

Learn from industry experts, experienced leaders, and on-the-job opportunities. 

Work away 🌎

Get a creative boost working overseas for 4 weeks in a rolling 12-month period. 

Access parental leave 👶

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. 

Work with flexibility 🏠

We’re a hybrid workplace, balancing time in the office with remote work.

Take a floating public holiday 🫶🏾

Acknowledge a significant day your way with family and friends. 

Be rewarded 🏆

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program. 

Get paid to take a break 🏝️

Get one extra paid leave day per quarter for what makes you happy.

Inclusion at Mable 

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates. 

People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for! 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Where to find us online

Careers Page - https://bit.ly/3Mz8Ym1

Glassdoor - https://bit.ly/3z0K328 

YouTube - https://bit.ly/34L7DlP 

Instagram - https://bit.ly/3pgAOXk 

Facebook - https://bit.ly/3ic6LhQ 

LinkedIn - https://bit.ly/3ie6Q4U