Product Owner & No-Code Automation Engineer

Job Title: Remote Product Owner & No-Code Automation Engineer

Location: Remote 

Company Overview:
MadeTruly is a custom jewelry service for brands and individual designers. We empower our clients to create their product designs, manage their orders, and track production all in one place with our full-feature platform, which also includes services to create and manage new styles. We are passionate about leveraging cutting-edge technology, particularly no-code AI and automation, to streamline our unique design-to-delivery processes, empower our teams, and drive significant business value. We are seeking a driven Remote Product Owner & No-Code Automation Engineer to champion and build these initiatives.

Job Summary:
We are looking for an experienced and hands-on Remote Product Owner & No-Code Automation Engineer to spearhead the identification, design, development, and implementation of no-code AI-based automation solutions for our internal operational processes, from design intake to final production and order management. Working remotely, you will leverage virtual tools and techniques to deeply understand our day-to-day operations by conducting remote user interviews, analyzing existing process documentation, facilitating virtual workshops with stakeholders, and meticulously assessing pain points. You will then translate these insights into a clear product vision and actionable requirements, and you will be directly responsible for building, testing, and deploying these automation solutions using no-code/low-code AI platforms.

Project Focus & Operational Challenges:
This role is critical to addressing several key operational bottlenecks and enhancing our service delivery. Your initial focus will be on understanding and automating processes related to:

• Dynamic Product Pricing & Quoting: Our custom jewelry pricing can be complex, factoring in fluctuating material costs, design intricacy, manufacturing techniques, and labor estimates. Current methods involve significant manual calculation, leading to potential delays and inconsistencies.
• Need for Automation: Develop systems for streamlined quote generation, potentially integrating with material cost feeds and creating rule-based engines.
• Proactive Customer Communication (Order Status & Tracking): Managing client expectations and providing timely updates on custom order progress is currently manual and time-intensive.
• Need for Automation: Implement automated, event-triggered communication workflows to proactively update clients at key production milestones.
• Efficient Product Information Management (PIM): Maintaining accurate and consistent product information across various systems for numerous brands and designers is challenging.
• Need for Automation: Develop or integrate solutions for a centralized PIM, automating data synchronization and streamlining new style setup.
• Streamlined Billing Follow-ups & Reconciliation: Manual invoice generation, payment tracking, reminders, and reconciliation can lead to oversight and delays.
• Need for Automation: Create automated workflows for invoicing, payment reminders, and reconciliation, potentially integrating with accounting software.

Key Responsibilities:

1. Remote Operational Process Analysis & Opportunity Identification:
• Conduct thorough remote discovery through virtual interviews, user observation sessions (via screen sharing, video calls), surveys, and documentation review with various departments (e.g., design consultation, order processing, production coordination, client management) to gain a comprehensive understanding of existing operational workflows, pain points, and inefficiencies, particularly within the challenge areas outlined above.
• Facilitate remote workshops and process mapping sessions with operational teams and stakeholders to gather requirements and identify automation opportunities.
• Analyze and document current-state processes based on remote findings, quantifying potential benefits of automation.
• Proactively suggest and champion innovative automation improvements leveraging no-code AI capabilities.
2. Product Vision & Strategy:
• Define and articulate a clear product vision and strategy for internal no-code AI automation solutions, aligned with MadeTruly's business objectives and focused on resolving the identified operational challenges.
• Develop and maintain a product roadmap, prioritizing initiatives based on business value, feasibility, and strategic importance.
• Stay abreast of the latest trends and advancements in no-code/low-code AI platforms and automation technologies.
3. No-Code Solution Design, Development & Implementation:
• Own, manage, and prioritize the product backlog, ensuring it is transparent, well-defined, and aligned with the product vision.
• Translate business requirements and user stories gathered remotely into functional no-code automation solutions.
• Design, build, test, and deploy robust and scalable automation solutions using no-code/low-code AI platforms to address the challenges in pricing, client communication, PIM, and billing.
• Integrate various applications and data sources as required by the automation solutions.
• Develop and maintain documentation for implemented solutions.
• Facilitate virtual sprint planning, reviews, and retrospectives (if applicable within an Agile framework).
4. Stakeholder Management & Communication (Remote):
• Act as the primary point of contact and liaison between operational teams, management, and any technical resources involved in automation, utilizing virtual communication tools effectively.
• Effectively communicate product strategy, technical design, progress, risks, and dependencies to stakeholders at all levels through virtual channels.
• Champion the adoption of new automated processes, provide remote training, and offer ongoing support for implemented solutions.
5. Solution Validation, Maintenance & Iteration (Remote):
• Define success metrics and monitor the performance of implemented automation solutions.
• Troubleshoot and resolve issues with existing automations remotely.
• Gather feedback from end-users and stakeholders through remote channels to drive continuous improvement, iterate on, and enhance existing solutions.

• 3+ years of experience in a role combining product ownership/business analysis with hands-on development/implementation of technology solutions in a remote or distributed team environment.
• Proven experience conducting effective remote user interviews, workshops, and process discovery sessions, and a strong ability to gather deep insights from stakeholders in a fully remote setting.
• Demonstrable hands-on experience designing, building, and deploying automation solutions using leading no-code/low-code platforms (e.g., Make/Integromat, Zapier, UIPath, Microsoft Power Platform, Airtable, or similar).
• Strong understanding of no-code/low-code development principles and a keen interest in AI/ML concepts and their practical applications in automation.
• Excellent virtual communication, collaboration, and presentation skills; comfortable and proficient using various remote work tools (video conferencing, shared digital whiteboards, project management software).
• Experience in process mapping, analysis, and re-engineering based on remote investigations.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Ability to translate complex business needs into clear, actionable technical requirements and then directly into functional solutions.
• Self-starter, highly motivated, disciplined, and able to work independently with minimal supervision in a remote environment.

Preferred Qualifications & Skills:

• Experience in e-commerce, custom manufacturing/production, supply chain management, or creative/design-driven industries, particularly with exposure to pricing, PIM, or customer service automation.
• Familiarity with API integrations, data manipulation, and basic scripting concepts (even if not directly coding).
• Understanding of workflows related to custom product design, order management, and production tracking.

What We Offer:

• Competitive salary and performance-based bonus.
• Opportunities for professional development and learning.
• A collaborative, innovative, and flexible remote work environment where your contributions directly impact the business and our ability to serve designers and brands.
• The unique opportunity to not just envision, but also build and shape the future of automation within a creative and growing custom jewelry service platform, tackling tangible business challenges from day one.