Associate Director, Business Operations Beauty Industry

About MAKAIO CREATIVE GROUP:

MAKAIO CREATIVE GROUP is a culture-forward, strategy-led marketing and advertising agency built for modern brands. We deliver transformative solutions that spark business growth through insight-driven media, content, commerce, and technology.

With deep roots in data, digital, and storytelling, we design full-funnel, omni-channel strategies that are audience-first and performance-focused—aligning with the mission of today’s most innovative and inclusive beauty brands.

Our partners span the evolving beauty landscape—from global category leaders to indie disruptors—each with a shared commitment to celebrating diversity, fostering community, and creating meaningful impact. Our mission is simple: to shape the future of beauty through intentional strategy, bold creativity, and seamless execution.

At MAKAIO CREATIVE GROUP, we co-create what’s next. Our team of industry experts, media innovators, and analytics minds are built to meet the moment—combining commerce, content, and culture to stay ahead of the ever-evolving beauty ecosystem. We are passionate about beauty, media, and technology—and we move with purpose, agility, and integrity.

Role Overview: Associate Director, Business Operations

We’re looking for an Associate Director, Business Operations to lead key strategic initiatives and operational processes across MAKAIO CREATIVE GROUP’s beauty business. In this role, you’ll be instrumental in driving internal alignment, overseeing change management, and implementing systems that power team performance and project excellence.

You’ll be responsible for building structure, optimizing workflows, tracking progress, and ensuring accountability at every level. The right candidate is a systems thinker who thrives in a fast-paced, collaborative environment and brings a solutions-first mindset to every challenge.

What You Bring:

• 5+ years of experience in operations, business strategy, or project management (agency experience preferred)
• PMP or CSM certification is a plus
• Background in media, marketing, or creative operations is an advantage
• Bachelor’s degree in business, communications, or a related field
• Demonstrated ability to manage complex projects across multidisciplinary teams
• Familiarity with project management tools, collaboration platforms, and Microsoft 365
• Excellent verbal, written, and interpersonal communication skills
• Highly detail-oriented with strong time management and prioritization abilities
• Resourceful, proactive, and comfortable operating in a fast-moving environment

Compensation & Benefits:

Base Salary Range: $120,000 - $125,000 USD
Final compensation is determined based on experience, skills, and geographic location.

Diversity, Equity & Inclusion:

MAKAIO CREATIVE GROUP is proud to be an Equal Opportunity Employer. We value diversity in all its forms and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status.

Key Responsibilities:

• Lead planning and execution of strategic business operations and internal initiatives
• Create and manage project timelines, trackers, communication plans, and stakeholder updates
• Identify opportunities to refine workflows, implement new systems, and improve team efficiency
• Build and maintain onboarding materials, org charts, access lists, and collaboration tools
• Facilitate internal communications and alignment across departments and stakeholders
• Proactively address roadblocks and adapt plans to meet evolving priorities
• Ensure the quality and consistency of all external-facing work through effective checks and balances
• Champion a culture of accountability, organization, and operational excellence

Benefits Include:

• Comprehensive health, dental, and vision insurance
• 401(k) with company match + Flexible Spending Accounts (FSA)
• Paid vacation, sick, personal, and parental leave
• Short-term and long-term disability insurance
• Hybrid work model: 3 days in-office / 2 days remote (subject to business needs)