Customer Service Representative (E-Commerce) - #34058

The Customer Service Representative will be responsible for providing exceptional customer service to our e-commerce customers and sales support to the team.

This opportunity awaits someone who would want to join an organization that is dynamic, fast-paced, and results oriented.

Company Profile:

Our client is an apparel group specializing in the distribution of leading global intimate apparel, nightwear/loungewear and ready to wear brands in Australia and New Zealand. The groups brand partnerships and proprietary labels incorporate some of Europe, USA, and Australia’s best-known premium brands in both Men’s and Women’s categories. Our client has built a dedicated team that manages the complete distribution effort and has built an established network of sales representatives throughout Australia & New Zealand. They possess deep relationships with all major department store groups and more than 200 specialty boutiques.

Duties and Responsibilities:

• Managing all customer service inquiries for e-commerce customers, including organize returns and refund for the e-commerce orders as well as exchanges
• Supporting the Brand Managers with sales-related tasks
• Developing & maintaining relationships with existing and new customers
• Providing excellent product knowledge and support to external stakeholders
• Liaising with sales coordinator for wholesale boutique returns
• Management of product information in the inventory management system - cin7
• Assisting with content creation and social media posts
• Assisting E-commerce coordinator with creating product copies and upload to Shopify
• Monthly calls to all boutique customers (both AU and US)

• At least with 1-3 years of relevant experience
• Experience in a Sales Support/Administration role or similar
• Experience in Shopify is preferred
• Experience in some sort of ERP or accounting software (Cin7 Fashion Software highly desired but not essential)
• Beginner to Intermediate Excel Skills
• Reliable and honest
• Good in English communication
• Proven ability to manage time effectively, by planning and setting priorities
• Motivated and driven to succeed
• Strong communication skills with the ability to provide clear and concise information to colleagues and customers
• Proven customer service ability to achieve the company goal of offering the highest level of service in the industry
• Demonstrates a proactive approach to problem solving and decision making
• Proven ability to keep accurate records and have excellent attention to detail
• The ability to meet deadlines and work accurately under pressure
• Must have own equipment

Job type: Permanent

Employment type: Full-time/Direct Employment

Schedule: Monday to Friday

7:00 AM - 3:30 PM Philippine time (9:00 AM - 5:30 PM AEST) inclusive of 1-hour break

Location: Remote/WFH

Industry: Apparel/Fashion