Technology Specialist -#34074

In a nutshell, as a Technology Specialist you need to be a proactive and skilled IT Specialist to support the 30-35 person team in managing and optimizing technology infrastructure. As a primarily cloud-based organization utilizing a mix of Windows and Apple devices, you are required ot be a hands-on professional to ensure seamless operations, troubleshoot technical issues, and implement solutions that enhance productivity.

Company Profile:

Our client is an US-headquartered boutique merchandise agency. They create unforgettable experiences that turn fans into superfans and moments into lasting memories.

They are currently seeking a self-starter, dynamic, and hard-working Technology Specialist who possesses exemplary skills in IT Support particularly CRM solutions with fun personality.

This is the perfect career move for someone who is looking for career growth and opportunity to participate in the transformation of a successful company. You will be inclined to work with various projects and collaborate with a highly talented group of individuals supporting operations in a global scale.

Duties and Responsibilities:

● Manage and maintain cloud-based software systems, ensuring optimal performance and security.

● Provide technical support for a diverse range of devices, including Apple and Windows-based computers.

● Troubleshoot hardware, software, and network issues, offering timely and effective resolutions.

● Coordinate device setups, installations, updates, and maintenance.

● Monitor cybersecurity measures and ensure compliance with best practices to protect company data.

● Collaborate with vendors and service providers for hardware procurement and software licenses.

● Train staff on new technologies and provide ongoing technical guidance.

● Document IT processes, manage inventories, and maintain system records

Must-have Skills / Qualifications:

● Minimum of 3 years’ experience -being a Technology Specialist or related field

● Minimum of 2 years of experience in supporting CRM Solutions such as Hubspot / Salesforce (our client is currently using Hubspot)

● Proven experience in IT support, preferably in a small business environment.

● Proficiency with cloud-based systems such as Microsoft 365, Google Workspace, or similar platforms.

● Knowledge of networking fundamentals, device management, and cybersecurity best practices.

● Familiarity with both Apple and Windows operating systems.

● Strong problem-solving skills and a customer-focused mindset.

● Excellent communication skills in English with the ability to explain technical concepts to non-technical users.

● Ability to work independently and manage multiple priorities.

Advantageous Skills:

● Bachelor's degree in Computer Science, Information Technology, or a related field.

● Experience with mobile device management (MDM) solutions

● Certifications such as CompTIA A+, Network+, or similar