Anti-fraud and Compliance Support Agent

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.

With 250+ teammates across global offices in Barcelona, Yerevan, Sao Paulo, and Austin — Manychat helps businesses improve their ROI and grow faster.

No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster.

WHO WE'RE LOOKING FOR 🌟

We’re seeking an anti-fraud support ✨superstar✨ to join our team! This role is more than about handling Anti-fraud requests daily. It is about delivering outstanding levels of service to our customers and partners around the world.

As part of the team, you will report to the ****Head of Security, and assist in navigating the complex landscape of anti-fraud processes and operations.

If you're passionate about security, customer trust, and preventing fraud while delivering an exceptional user experience, we'd love to hear from you!

WHAT YOU'LL DO 🚀

• Monitor, investigate, and resolve anti-fraud incidents on a daily basis.
• Work closely with our data analytics team to analyze anti-fraud cases and improve our anti-fraud monitoring rules and systems (eg. Stripe Radar) to meet various anti-spam and anti-fraud regulations (eg. CASL, CAN-SPAM Act).
• Provide outstanding customer experience to our users and partners — it’s a part of our mission to make Manychat users feel happy when using our product.
• Assist in establishing a system for identifying and managing anti-fraud risks.

WHAT YOU'LL BRING 💥

Must haves:

• 2+ years of experience in a fraud prevention, risk management, trust & safety, or customer support role — SaaS, PLG, or Enterprise background is a plus.
• Fluency in English is mandatory.
• Strong analytical and problem-solving skills, with the ability to interpret data and detect fraud patterns.
• Excellent communication and interpersonal skills, with the ability to articulate complex issues clearly and concisely in written and verbal communication.
• Proven ability to work collaboratively across departments, including security, compliance, and customer support teams.
• High level of organization, strong attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Ability to handle sensitive information with confidentiality and professionalism.

Nice to haves:

• Experience working with fraud detection tools such as Stripe Radar, Sift, or similar platforms.
• Ability to self-serve data by writing SQL queries, and experience working with data visualization tools (e.g., Tableau, Power BI).
• Knowledge of chargeback management and dispute resolution processes.
• Understanding of digital payment systems and financial fraud schemes.
• Prior experience in cybersecurity, compliance, or financial risk assessment is a plus.

WHAT WE OFFER 🤗

We care about your growth, well-being, and comfort

• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits plan to choose the perks that fit your needs.
• Health insurance including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.
• Hybrid work format.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.