Customer Service Representative

Maple Manor Rehab and Neuro Center is looking for an enthusiastic and empathetic Customer Service Representative to join our team. In this pivotal role, you will be the first point of contact for residents, families, and visitors, providing them with information and assistance regarding our rehabilitation and neurological care services. Your exceptional communication skills and problem-solving abilities will ensure that every interaction is positive and supportive. You will handle inquiries, address concerns, and facilitate communication between patients and the healthcare team, all while promoting a welcoming and caring atmosphere. As part of a dedicated team, you will play a key role in enhancing the overall experience for our residents and their families. If you are looking to contribute to a meaningful mission and have a passion for customer service in a healthcare environment, we invite you to apply to be part of our Maple Manor family.

Responsibilities

• Serve as the initial contact for residents and visitors, greeting them warmly and providing information about our services.
• Manage incoming calls, emails, and inquiries, responding promptly and effectively to all communications.
• Address resident and family concerns or issues with empathy, following through to ensure resolution.
• Assist with scheduling appointments and coordinating communication between patients and healthcare staff.
• Maintain accurate records of inquiries and interactions in our customer management system.
• Collaborate with various departments to ensure a seamless experience for residents and their families.
• Promote the values and mission of Maple Manor in every interaction.

• BSC or equivalent; additional education in a healthcare or customer service field is a plus.
• Proven experience in a customer service role, preferably within a healthcare setting.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong organizational and multitasking abilities to manage various tasks simultaneously.
• Empathy and patience in handling sensitive situations and understanding residents’ needs.
• Proficiency in basic computer applications and customer management systems.
• Ability to work independently as well as part of a collaborative team environment.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources