Delivery Manager

Who We Are

Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago, we have experienced swift growth and are now at a crucial juncture, aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale, leveraging the latest in web, mobile, cloud, data, and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.

Every role at Massive Rocket is Entrepreneurial - Successful people at Massive Rocket will not only think about their role but understand the roles around them, their goals and contribute to the success and growth of their team, customers and partners.

What We Offer

🚀 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe, the US, and around the globe

🪐 100% remote forever

🌴 Flexible Vacation Policy

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕 Organised team events and outings

What we’re looking for

As a Delivery Manager (Martech) at Massive Rocket, you will lead our Martech teams in deploying cutting-edge CRM and Data solutions. Your role will involve establishing roadmaps, managing backlogs, and coordinating the work of Martech teams  to help clients achieve their business goals.

You will lead two or more project teams within the Client CRM and Data Programs, ensuring seamless coordination and effective management of resources and budgets. Your focus will be on ensuring smooth delivery of value to the Client, sending regular status reports and ensuring all work happens within the projects budget. As a retention champion, you will strive to retain and grow our engagement with clients through exemplary project management practices and experienced agility. 

Responsibilities

i) Delivery Dynamo: Ensures successful delivery of  projects and services. Manage project timelines, budgets and  resource allocations

ii) Roadmap Strategist: Proactively identifies next work streams, flesh out requirements, estimate, prioritize, and include into the roadmap.

iii) Risk Ranger: Effectively identify potential risks and issues, implementing strategies to mitigate them, ensuring the stability and continuity of the program.

iv) Engagement Specialist: Builds strong relationships with clients and internal stakeholders, understanding their needs and managing expectations. Oversee and ensure accurate and timely reporting on project status, key metrics, and outcomes to internal and external stakeholders. Collaborate with data analysts and reporting specialists to leverage Mar-tech platforms for insightful performance reporting to show continuous value adds, improvements to customers

v) Agile Catalyst: Drives Agile mindset and methodology within project teams

vi) Process Guru: Optimization of program/project processes and workflows. Embraces Massive Rocket's Agile development philosophy.

vii) Solutions Specialist: Participates in sales discovery calls, helps flesh out SoW and timelines for programs, and identifies needed resources.

Required Skills and Qualifications:

- Minimum 8+ years of experience in delivery management , ideally in the Martech space.

- Proven track record of successfully managing and delivering complex projects on time and within budget.

- Strong technical background in a role like software engineer, qa engineer, devops, data engineer or technical architect.

- Strong get stuff done, fix problems mentality. 

- Strong delivery management fundamentals.

- Demonstrated ability to lead and motivate teams, fostering a culture of ownership and accountability.

- Excellent communication, collaboration, and interpersonal skills, with the ability to build strong relationships across diverse teams.

- Strong analytical and problem-solving skills, with the ability to identify and resolve complex program issues.

- Experience of working an agency setting.

- Proficiency in project management tools (Jira).

- Excellent client-facing and internal communication skills.

- English at C1 level

Technical Knowledge:

Familiarity with relevant technologies within the Mar-tech space such as Data Warehouses, CDPs, machine learning, CRM, Loyalty Engine etc.

During the process, please be ready to provide:

• Valid work visa - Massive Rocket does not provide sponsorship at the moment.

• Proof of identification: ID card, passport, Utility bill (Gas, Water, Electricity)

• 2 references - Name, Relationship, Contact details (Email, Mobile)

• Contractors Only: proof of incorporation and insurance

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.