Retail Service Team Associate - Kansas City, KS 66205

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

Retail Service at Mattel - where we take pride in being the driving force behind exceptional in-store execution.

With over 50 years of expertise, our Retail Service team works as an extension of our Sales and Marketing teams to bring Mattel’s world-class toys and brands to life at the store level. From merchandising to training and customer service, we are a team of innovators, collaborators, and go-getters. Together, we’re not just meeting expectations—we’re exceeding them.

The Opportunity: 
Are you ready to spread holiday cheer while working with some of the world’s most beloved toy brands? Mattel’s Retail Service Division is on the hunt for enthusiastic Temporary Team Associates to help us make magic happen during our busiest season, November and December!

Why Join Us?

• Work with iconic brands like Mattel and Fisher-Price.
• Enjoy a flexible, fast-paced environment.
• Build displays, bring toys to life on shelves, and create eye-catching in-store experiences.
• Minimum 15 hours/week during Peak Season, with potential for occasional hours outside of it.

What Your Impact Will Be: 

• Merchandising Mattel/Fisher-Price products on shelves.
• Building displays and implementing Point-of-Purchase materials.
• Ensuring planogram compliance.
• Providing exceptional customer service.
• Participating in special projects and conducting in-store demonstrations.

What We’re Looking For: 

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves
• Relationship builders with strong communication and negotiation skills
• Tech-savvy, comfortable using iPads and tools like Microsoft Office
• Detail-oriented, resourceful, and proactive decision-makers
• Self-motivated, competitive, and results driven
• Reliable, with a sense of urgency and accountability

What You'll Need to Bring:

• A high school diploma or GED equivalent (some college preferred).
• Availability to work daytime hours during the week and some weekends based on business needs.
• A valid driver’s license or reliable transportation to get to multiple stores a day.
• The ability to meet physical demands: lifting up to 25 lbs. regularly and up to 50 lbs. occasionally, standing, bending, and climbing ladders up to 12 feet.
• Residency within the assigned territory of Kansas City, KS 66205 to ensure coverage of key stores.

The base hourly rate for this position is $16.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel