Front Desk Assistant

MBI Health Services, LLC. is a certified behavioral health agency servicing the D.C. Metropolitan Area. We provide a wide range of services and programs for both adults and children for the sake of helping each individuals gain back their confidence and security into their lives. We partner with several well-­known and highly regarded government healthcare agencies, such as the Department on Behavioral Health, the Department on Disability Services, and the National Institutes of Health.

The Front Desk Assistant is responsible for providing enthusiastic, courteous, and timely service to all internal/external customers. Responsible for handling the coordination of intake scheduling for clients including a professional greeting, answering phones, handling company inquiries.

Essential Duties and Responsibilities   

The statements below are intended to describe the general nature and scope of work being performed in this position.  This is not a complete listing of all responsibilities, duties, and/or skills required.  Other duties may be assigned.

• Oversees the day-to-day operations and work assignments related to the coordination of client scheduling and appointment follow up as needed.

• Serves as a resource to provide assistance to staff, clients and provides resolution to areas of concern. 

• Schedules intake appointments for consumers

• Provide administrative tasks for the Clinical Site Manager to include day-to-day tasks, special projects and oversee basic office needs. 

• Adheres to MBI policies, procedures, and workflows within the scheduling scope.

• Ensure consumer calls are timely and accurately documented with appropriateness.

• Ensures high levels of customer service and accurate and timely processing of client requests.

• Manages client flow and monitors client wait times.

• Assists in resolving issues and conflicts efficiently.

• Assesses and analyzes customer feedback.

• Receive and effectively manage a large volume of phone calls and other day-to-day tasks in a timely manner.

• Attends all required training and mandatory meetings.

• Complete daily reminder calls to patients within 48 hours of appointment.

• Responsible for facilitating client flow by notifying the Psychiatrist or Clinician of clients; arrival, being aware of service delays/cancellations, changes in schedule, and communicating with clients and clinical staff of delays/changes.

• Responsible for keeping the Client Lobby area clean and organized.

• Click “Arrived”, “No Show” or “Rescheduled” in CREDIBLE Schedule for Provider.

• Notify Clinician of Client arriving for Psychiatric Appt that is in need of TX Plan; as TX Plan must be completed first.

• Keep clients informed of service delays and provide preventative measures to avoid client escalations.

• Perform other job-related duties as assigned.

• High School Diploma or equivalent required 

• Some college preferred 

• Excellent verbal and written communication skills.

• Ability to work in a diverse environment.

• Basic computer skills, including Microsoft Office Suite.

Salary Range: $38,000 - $43,000 per year

MBI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We offer a competitive total rewards package including market salaries, PTO,  employee perks, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401K Plan, 401K Matching, Employee Referral Benefits, Short-term/Long-term disability, Growth Opportunities, and more.

It is MBI Health Services policy to comply to D.C. Mayor Bowser's order issued on August 10, 2021, that all DC employees and DC Contract/Grant Agencies must get vaccinated.

MBI will also accommodate medical and religious exemptions. More information can be provided upon application acceptance.

Together, we can offer steps toward empowerment!