Lead Customer Service Agent(PAE)

Our Culture and Values
Safety, Mutual Respect, Service, Accountability, Integrity, Pride

McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive.

McGee Air Services is reinventing how airport and ground services are provided. Think of us as the “un-vendor.” Not rigid or status quo. But agile, creative problem solvers. From baggage handling to airplane cleaning, from check-in services to ground operations, from ramping to mobility assistance, we’ll bring energy you’ve never seen to your operations and customer service.

Job Title:

Part-time Lead Customer Service Agent

The Lead Customer Service Agent will direct the daily activities of the team, balance resources, and is responsible for supporting a team's ability to achieve mutually established goals. This role is responsible for providing support in turning an aircraft on-time, with a focus on safety and service. The Lead performs all Customer Service Agent duties while mentoring and setting an example for team members.

Location:

Paine Field, WA

Job Type:

Leadership

Shift Info: Our operational teams work around the clock 365 days per year. Shifts will vary based off specific roles, we work hard and play hard too. Our team members adapt to celebrating Holiday's or Events on different days to ensure a strong operational performance.

Benefits (if applicable):

• Insurance Package - Medical, Dental & Vision
• Paid Time Off - Combined PTO Accrual
• 401K with Company Match
• Company Paid Life Insurance
• Advancement Opportunities & Career Pathways
• Quarterly Bonuses

Do you match this skillset?

• Ensure the assistance of customers with travel needs including check-in, baggage, boarding and general travel questions, directly handling any escalated situations.
• Assists in the preparation of flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.
• Assists with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
• Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Performs other duties as assigned

• A minimum of 6 months of experience in airline customer service
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Typing speed of 25 WPM or more.
• Ability to consistently lift 75 lbs.
• Must be able to stand for long periods.
• Must be able to bend, stoop, squat, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.  
• Obtaining and maintaining an airport security clearance, and/or customs sea, including criminal history check, drug screen, and fingerprinting.
• Ability to communicate in English.
• High school diploma or equivalent.
• At least 18 years of age.
• Must be authorized to work in the U.S.

PREFERRED EXPERIENCE:

• A minimum of 1 year of customer service experience

Union Information

This position is part of a Collective Bargaining Agreement (CBA).   Per the CBA, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need.  Therefore, the company cannot guarantee certain days off.

Hourly Range:

The hiring hourly range for this position is expected to be $23.67-$23.67 per hour. The current full hourly range for this position is $23.67-$23.67 per hour.

Benefits

• Travel privileges
• Exclusive travel discounts on hotels, car rentals, & cruises
• Comprehensive benefits program, including medical, dental, & vision insurance
• 401(k) with company match
• Life insurance
• Quarterly bonus
• Education assistance
• Holiday pay
• Paid time off

CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.

Equal Opportunity Employer/Veterans/Disabled

McGee Air Services- An Alaska Airlines Company