Sr. Manager, Customer Success

Who We Are

Measured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, precision, and efficiency. Measured is the only company that empowers brands with comprehensive incrementality intelligence through adaptive methodology, end-to-end automation, and industry-leading expertise. Measured is led by marketing measurement entrepreneur Trevor Testwuide, and boasts a veteran team of cross-channel marketing analytics experts.

https://www.measured.com/about/ 

https://www.measured.com/press-releases/ 

Measured values curiosity, integrity, aiming for the extraordinary,  customer obsession, and employee belonging. 

Measured promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading products.  Measured is committed to providing equal employment opportunities (EEO) to all employees and applicants, regardless of race, color, hairstyle, religion, sex, national origin, age, disability, genetics, or any other protected characteristics.

About the Job

This position will lead client facing engagements for a portfolio of Measured brands on our marketing analytics framework. We are a customer success led organization, and as such our Customer Success team is the face of Measured’s technology and services offering. You will serve as account lead, marketing attribution and analytics expert, project manager and media strategist with an overarching goal of driving client satisfaction and product adoption. Customer Success team members work alongside our technical Solutions team to gather requirements and deploy the Measured cross-channel attribution platform and with our product team to deploy new products to clients, collect feedback, and contribute new ideas and product features. To be successful in this role you need to be comfortable wearing many hats in a fast-paced startup environment and be comfortable operating in a DIY capacity to drive customer success and adoption. Our CS leads interpret marketing performance, perform deep dive analyses on in-market experimentation, provide strategic views on media and build out client specific technology roadmaps all while managing the week to week details of our client engagements.

• Own gross revenue retention and net revenue retention goals within your book of business. 
• Own day to day client relationship across seniority levels for a portfolio of 10+ Measured brands.
• Develop a strong relationship with clients based on value add, expertise and being a trusted partner.
• Manage adoption across all stakeholders for Measured products and services.
• Provide internal product feedback based on existing and potential client use cases.
• Deliver client training curriculum.
• Provide and interpret marketing performance reviews for clients.
• Design and interpret in-market experiments across addressable media channels.
• Provide optimization insights and budget recommendations to turn insights into client value.
• Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc.
• Whatever else it takes to get the job done! 

The value that you'll bring

• 7+ years of experience with client services management.
• Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics.
• Familiarity with ad-tech and martech platforms, for example vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party tools.
• Demonstrated experience in deploying, managing, and growing scope of complex engagements focused on marketing measurement.
• Excellent written and verbal communication skills including advanced Excel and PowerPoint skills.
• Minimum BA/BS or equivalent.
• Independent decision maker. Can take calculated risks and deal with ambiguity.
• Takes initiative to improve and try new things
• Ability to work independently with minimal supervision within a strong team environment
• Comfortable with rapid change 
• Values diversity and integrity 

• 100% Remote

• Total Rewards - Compelling compensation packages that include flexible time off, regional paid holidays, and regional health and wellness plans where available 
• Social Engagement - virtual engagement, knowledge sharing, and more
• Giving Back - Opportunities to volunteer and impact our communities through Measured for Good initiatives
• Culture - Integrity, diversity, and award winning technology