Collections Specialist

MedTrainer is a leading U.S.-based SaaS company specializing in healthcare compliance, credentialing, and learning management solutions. Our platform streamlines complex processes, empowering healthcare organizations to focus on delivering exceptional care. We are a fast-growing company with a dynamic and collaborative team culture.

We are seeking a dedicated Collections Specialist to join our team remotely from Mexico and support our U.S.- based accounting and customer success teams.

• This is a full-time position with a preferred location in Querétaro, Mexico.
  However, remote work within Mexico is also an option for qualified candidates.

The Collections Specialist will be responsible for managing and reducing MedTrainer’s outstanding accounts receivable balances by actively contacting customers to secure payment. This position reports directly to the U.S. Controller and plays a critical role in maintaining positive customer relationships while ensuring timely collections.

The ideal candidate must be highly fluent in English, possess excellent communication and negotiation skills, and have prior experience supporting U.S.-based companies in a collections or accounts receivable support role.

Note: This role does not involve billing or accounting functions; it is focused solely on collections activities.

Key Responsibilities

• Proactively monitor the accounts receivable aging report and identify delinquent accounts.
• Initiate outbound calls and send emails to customers regarding past-due balances.
• Collaborate with customers to resolve payment issues and negotiate payment arrangements if necessary.
• Document all collection activities, follow-ups, and customer communications in the ERP system.
• Escalate unresolved payment issues to management or customer success teams as appropriate.
• Partner with internal teams, including Customer Success and Sales, to support customer account resolution.
• Maintain professionalism and a positive customer experience throughout all collection efforts.
• Generate regular reports on collections activity and performance metrics.
• Recommend accounts for escalation to external collections agencies when appropriate.

• Fluent in English (both written and verbal communication at a professional level) — mandatory.
• 1+ years of experience in collections, customer service, or accounts receivable support for U.S.-based companies — mandatory.
• Strong communication, negotiation, and interpersonal skills.
• Ability to handle difficult conversations with diplomacy and professionalism.
• Organized with excellent follow-up and documentation habits.
• Comfortable working independently in a remote environment.
• Experience with ERP or accounting software; NetSuite experience is a plus but not required.
• Proficiency in Microsoft Excel and basic reporting tools.

Preferred Qualifications

• Prior experience in SaaS, healthcare, or subscription-based industries.
• Familiarity with U.S. collections best practices and customer service standards.
• Experience working remotely with distributed teams.

Why Join MedTrainer?

• Be part of a fast-growing software company making a real impact in healthcare.
• Supportive and collaborative remote team environment.
• Salary ranging from $28,000 to $35,000 (according to experience and skills).
• Competitive compensation and benefits.
• Opportunity to develop customer management and negotiation skills in an international setting.
• Exposure to U.S. business practices and SaaS industry operations.

How to Apply

Interested candidates should submit their resume in English along with a brief cover letter highlighting their collections experience and communication skills.