Key Account Manager (Mobility Solutions) (m/f/d)

MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides challenging careers in a friendly and global people-oriented environment. We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities. 

As part of global technology company Tietoevry Create, MentorMate enables people to work on impactful, global projects for recognizable brands and grow their careers in a team of over 10,000 experts. 

Together with our sister company Infopulse, also part of Tietoevry Create, we are expanding our team in Bulgaria and will be looking for experts in the telecom industry. This collaboration aims to leverage our combined expertise to deliver exceptional digital transformation solutions in the telecommunications sector. 

About the role 

The role focuses on promoting BICS' Mobile Data and Roaming solutions to strengthen its market position in Eastern Europe and expand the customer portfolio. Key responsibilities include managing relationships with mobile operators, overseeing contract implementation, and resolving financial, technical, legal, and administrative issues. Additionally, the position involves identifying market opportunities to boost BICS' market share and suggesting product development ideas based on customer feedback.

• Promote and sell BICS’ international wholesale Mobile data and Roaming solutions to increase BICS' leading position and market share throughout Eastern Europe
• Responsible for the further development of your customer’s portfolio that includes all Mobile Data solutions in the area of roaming and Private Mobile networks
• Managing the relationship with assigned Mobile operators, MVNO’s and interact at all levels within the customer’s organization
• Coordinate the operational end-to-end implementation of contracts from negotiation to full-service deployment
• Accountable for all issues in the domain of financial (billing, collection, disputes resolution), technical (dimension and configuration of the physical interconnection), legal (contracts) and administrative issues towards your assigned customers portfolio
• Scope and gauge addressable and potential markets, and work to increase BICS’ market share in the domain
• Propose new ideas for further product development based on market and customer feedback

• Experience in the international Mobile Data and Roaming solutions is a must
• Knowledge of the Mobile community and you have a good network into various mobile operators in Eastern Europe
• Master’s degree preferably in business, marketing and/or engineering
• Proven sales, negotiation & communication skills
• Initiative, independent and highly motivated personality
• Readiness to travel, and able to work independently
• Fluent in English

• Professional Growth: Clear career path, vertical and horizontal advancement opportunities 
• Regular Salary Raises: Following the curve of your career path and performance
• Work Where You Want: Choose to work remotely, in-office, or a combination of the two
• Upskilling: Various trainings, knowledge sharing events, personal learning budget
• Incentive Programs: Rewards for referring employees, sharing knowledge, and more
• Additional Insurance: Attractive health and dental insurance packages 
• Extra Days Off: The longer you work with us, the more paid leave you get
• Transport & Leisure: Partial coverage of transport costs, sports passes, takeaway food
• Save for the Future: Set a retirement plan or start an investment program 
• Teambuilding: Enjoy team gatherings and communities of interest
• Giving to Others: Take part in various charity and volunteer activities
• Mental Wellness: Support with a counseling package if needed

MentorMate is a place of constant energy and personality. On the clock, we’re technology experts and leaders that bring passion and knowledge to every project. Off the clock, we’re an eclectic bunch of foodies, music buffs, artists, sports fanatics, karaoke pros, and outdoor enthusiasts.

Global leaders in digital consulting, design, and engineering services, MentorMate and Tietoevry Create are equal-opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.