Customer Support Agent (French-speaking) - POS System Solutions

Mercier Consultancy is looking for a Customer Support Agent (French-speaking) who is passionate about providing outstanding assistance in the realm of POS System Solutions. In this role, you will engage with our French-speaking clients, helping them navigate our POS systems and resolve any issues they may encounter. Your goal will be to ensure a smooth experience for our customers, providing them with the knowledge and tools they need to succeed with our products. If you are enthusiastic about technology and Excel in customer support, we invite you to apply!

Responsibilities

• Provide support to French-speaking clients by addressing inquiries related to our POS systems through phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues, delivering effective solutions in a timely manner.
• Guide customers on the usage and features of our POS systems to maximize their effectiveness.
• Log all customer interactions, issues, and resolutions in the support tracking system.
• Work collaboratively with the development team to escalate persistent challenges and suggest potential enhancements.
• Collect and share customer feedback to contribute to continuous improvement efforts.
• Maintain up-to-date knowledge of product changes and updates to inform clients accurately.

• Fluency in French and English, both oral and written, is essential.
• Previous experience in a customer support role, particularly in technical or software-related fields, is preferred.
• A good understanding of POS systems or a willingness to learn is advantageous.
• Strong communication skills with a focus on customer satisfaction.
• Ability to analyze problems and provide solutions independently.
• Experience with customer support tools and software is beneficial.
• Excellent organizational skills, with the capability to manage multiple priorities in a dynamic environment.
• A proactive mindset with eagerness to adopt new technologies and improve skills.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...