Danish Speaking Customer Support Specialist - Remote In Greece

Mercier Consultancy is seeking a Danish Speaking Customer Support Specialist to join our team, working remotely from Greece. This is an exciting opportunity for individuals who are passionate about customer service and who thrive in a dynamic, fast-paced environment. In this role, you will be responsible for providing outstanding support to our Danish-speaking customers, resolving their inquiries, and ensuring a seamless experience with our products and services. If you are ready to make a positive impact and embrace remote work in Greece, we want to hear from you!

Responsibilities

• Deliver exceptional customer service to Danish-speaking clients through phone, email, and live chat.
• Assist customers with inquiries regarding our products, services, and policies to ensure satisfaction.
• Effectively troubleshoot and resolve customer issues while providing clear and accurate information.
• Accurately document customer interactions for quality assurance and follow-up.
• Work collaboratively with other teams to enhance the overall customer experience.
• Proactively gather feedback from customers to help improve services and operations.
• Stay updated on product knowledge and company policy changes.

• Fluency in Danish and English, with strong written and verbal communication skills.
• Prior experience in customer service or similar roles is preferred.
• Strong problem-solving skills and a customer-first mentality.
• Proven ability to work well both independently and in a team-oriented environment.
• Familiarity with customer support software and communication tools is a plus.
• Positive attitude with a passion for helping customers succeed.
• Ability to work effectively in a remote setting.
• Eligible to work remotely from Greece.
• Possession of a valid EU passport.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...