Dutch Speaking Customer Service Agent Financial Services - job 1 of 2

Join Mercier Consultancy as a Dutch Speaking Customer Service Agent in our Financial Services department! In this essential role, you will be instrumental in providing outstanding support to our Dutch-speaking clients, addressing inquiries related to various financial products and services. Your responsibilities will include problem-solving, assisting with transactions, and ensuring that customers' needs are met with professionalism and care. If you have a passion for finance and a commitment to excellent customer service, we would love to see your application!

Responsibilities

• Provide responsive support to Dutch-speaking customers via phone, email, and chat regarding their financial service inquiries.
• Offer clear and accurate information on financial products, services, and terms.
• Assist customers with account management, troubleshooting issues, and resolving complaints effectively.
• Keep detailed records of customer interactions and feedback for continuous improvement.
• Collaborate with colleagues to enhance service quality and operational efficiency.
• Stay informed about financial regulations and market trends to provide relevant customer support.
• Encourage customer loyalty by ensuring a high level of satisfaction with our services.

• Fluency in Dutch and English, both spoken and written.
• Experience in customer service, ideally within financial services.
• Strong communication skills with an emphasis on clarity and customer engagement.
• Ability to handle complex inquiries and maintain composure under pressure.
• Familiarity with customer service platforms and basic financial software.
• A genuine interest in the financial industry and the ability to convey information effectively.
• Capable of working both independently and as part of a dynamic team.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...