Dutch Speaking Customer Service Agent - job 1 of 2

Mercier Consultancy is excited to open a position for a Dutch Speaking Customer Service Agent. In this role, you will be the first point of contact for our Dutch-speaking customers, assisting them with their inquiries, providing support, and ensuring a high standard of service. Your effective communication skills and dedication to satisfaction will be crucial in building strong relationships with our clients. If you are fluent in Dutch and have a passion for customer service, we would love to have you join our team!

Responsibilities

• Assist Dutch-speaking customers with inquiries via phone, email, and chat.
• Provide detailed information about our products and services in Dutch.
• Resolve customer issues and ensure a positive service experience.
• Maintain accurate records of customer interactions and follow-up actions.
• Collaborate with team members to enhance service processes and client satisfaction.
• Stay knowledgeable about product offerings and updates to provide effective support.
• Gather feedback from customers to help improve the service we provide.

• Fluency in Dutch and English, both spoken and written.
• Previous experience in customer service is advantageous.
• Excellent communication and interpersonal skills.
• Strong ability to resolve issues and enhance customer satisfaction.
• Proficiency in using customer service tools and technology.
• Ability to work effectively in a team-oriented environment.
• Willingness to learn and adapt to new challenges.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. Private Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...