Dutch Speaking Customer Service for Online Retail Department

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Agent in our Online Retail Department. In this vital role, you will assist our Dutch-speaking customers with their online shopping experiences, helping resolve inquiries related to product selection, order placements, payment issues, and returns. Your primary goal will be to ensure a smooth and enjoyable shopping experience for our customers. If you have a keen interest in online retail, exceptional communication skills, and a commitment to providing outstanding service, we invite you to join our dedicated team.

Responsibilities

• Provide excellent customer service in Dutch for inquiries related to our online retail platform.
• Assist customers with placing orders, tracking shipments, and processing returns.
• Offer information about product availability, features, and specifications.
• Resolve customer complaints and issues effectively, ensuring a high level of satisfaction.
• Accurately document customer interactions and feedback to improve service quality.
• Collaborate with logistics and product teams to address customer needs.
• Stay updated on promotions, new product launches, and online retail trends to assist customers effectively.

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, particularly within an online retail environment is a plus.
• Strong communication and interpersonal skills with an emphasis on customer satisfaction.
• Ability to multitask and handle various customer inquiries simultaneously.
• Familiarity with customer service software or e-commerce platforms is an advantage.
• Detail-oriented and capable of problem-solving in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. Private Health Insurance
6. And Much More...