Dutch Speaking Customer Service For Online Streaming Media - job 1 of 2

Mercier Consultancy Bulgaria is seeking a Dutch Speaking Customer Service Agent for our Online Streaming Media Department. In this engaging role, you will assist Dutch-speaking customers with inquiries related to our streaming services, helping them navigate content, troubleshoot issues, and ensure a smooth viewing experience. Your responsibilities will include answering customer questions, resolving technical problems, and providing information about subscription plans and features. If you have a passion for media and technology, along with excellent communication skills, we would love to have you on our team.

Responsibilities

• Deliver exceptional customer service in Dutch for inquiries related to online streaming services.
• Assist customers with account setup, subscription management, and content navigation.
• Troubleshoot technical issues and provide effective solutions.
• Maintain comprehensive documentation of customer interactions and feedback.
• Educate customers about available content, features, and subscription options.
• Collaborate with technical teams to ensure timely resolution of customer issues.
• Stay informed about the latest trends in streaming media and technology.

• Fluent in Dutch and English, both written and spoken.
• Experience in customer service, particularly in the online media or technology sector is preferred.
• Strong communication skills with a focus on customer satisfaction.
• Tech-savvy with a keen interest in online streaming platforms.
• Familiarity with customer support software and ticketing systems is a plus.
• Detail-oriented and capable of handling multiple inquiries simultaneously.
• Willingness to work flexible hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package
5. Health Insurance
6. Private Health Insurance
7. And Much More...