Dutch Speaking Customer Support Representative - job 1 of 2

Mercier Consultancy is looking for a Dutch Speaking Customer Support Representative to join our enthusiastic team. In this role, you will provide exceptional support to our Dutch-speaking clients, addressing their inquiries and ensuring they receive the best possible service for our products and services. Your strong communication skills and dedication to customer satisfaction will be essential in creating positive experiences. If you are passionate about customer service and enjoy working in a collaborative environment, we would love to hear from you!

Responsibilities

• Assist customers with inquiries via phone, email, and chat in Dutch.
• Provide detailed information about our products and services to customers.
• Resolve issues efficiently and maintain high levels of customer satisfaction.
• Document all customer interactions accurately in our support systems.
• Collaborate with team members to troubleshoot complex customer problems.
• Collect customer feedback to improve overall service quality.
• Stay updated on product knowledge to support customers effectively.

• Fluency in Dutch and English, both written and spoken, is required.
• Experience in customer service or a similar role is preferred.
• Excellent communication skills and a strong customer-centric approach.
• Problem-solving skills with the ability to work independently.
• Familiarity with customer support tools and software is an advantage.
• Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
• A positive, patient demeanor with a genuine desire to assist customers.
• Flexibility to work varying hours as needed to meet customer demands.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...