Fitbit Customer Support Specialist with Dutch and English

Mercier Consultancy is excited to present an opportunity for a Fitbit Customer Support Specialist who is fluent in Dutch and English. As a vital part of our customer support team, you will be responsible for providing top-notch assistance to Fitbit users, helping them navigate their devices and resolve any issues they may encounter. Your expertise in both languages will help enhance the customer experience and foster a strong relationship with our clients. If you're passionate about health technology and customer service, we would love to have you join our team!

Responsibilities

• Provide friendly and effective support to Dutch and English-speaking customers regarding Fitbit devices, applications, and services.
• Address and resolve customer inquiries, concerns, and technical issues via phone, email, and chat.
• Assist customers with troubleshooting, device setup, and usage of Fitbit products to ensure optimal customer satisfaction.
• Document customer interactions accurately and maintain detailed records for follow-up.
• Collaborate with internal teams to improve service procedures and showcase best practices.
• Collect and relay customer feedback for ongoing product improvements and service enhancements.
• Stay updated on product knowledge and company policies to provide accurate information.

• Fluency in Dutch and English, with strong communication skills in both languages.
• Previous experience in customer service, preferably in a technical support or health technology role.
• Excellent problem-solving skills and a passion for helping customers with their needs.
• Ability to work effectively in a fast-paced environment and manage multiple inquiries.
• Familiarity with customer support software and tools is advantageous.
• Strong attention to detail and the ability to document inquiries accurately.
• A proactive and positive attitude, with eagerness to learn continuously.
• Eligible to work in the location specified.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...