German Speaking Customer Service Agent Automotive - 2000 Euro Per Month

Mercier Consultancy is excited to announce a position for a German Speaking Customer Service Agent in the Automotive sector, offering a competitive salary of 2000 Euro per month. In this role, you will be providing top-notch customer support to German-speaking clients in the automotive industry. Your responsibilities will include addressing customer inquiries, assisting with vehicle-related issues, and ensuring a high level of satisfaction. If you have a passion for customer service and a keen interest in the automotive world, we want to hear from you!

Responsibilities

• Respond to inquiries from customers in German via phone, email, and chat regarding automotive products and services.
• Provide detailed information on vehicle features, warranty services, and troubleshooting.
• Assist customers with bookings, repairs, and service appointments.
• Document all interactions with clients accurately, maintaining organized records.
• Collaborate closely with other departments to resolve customer issues effectively.
• Stay informed about industry trends, product updates, and company policies to provide relevant information.
• Gather customer feedback to identify opportunities for improving service delivery.

• Fluency in German and English, both spoken and written.
• Experience in customer service, preferably in the automotive sector, is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Familiarity with automotive products and services is a significant advantage.
• Proficient in using customer service software and digital communication tools.
• A proactive and driven individual with the ability to work in a fast-paced environment.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...