German Speaking Customer Service Agent International Airline

Mercier Consultancy is seeking a motivated German Speaking Customer Service Agent to join our team supporting an international airline. In this exciting role, you will assist German-speaking travelers by answering inquiries, resolving issues, and providing vital information about flights and services. Your contribution will help ensure a smooth travel experience for our customers. If you are passionate about aviation and customer service, we encourage you to apply!

Responsibilities

• Engage with customers via phone, email, and chat, providing assistance in German.
• Respond to inquiries regarding flight schedules, ticketing, baggage policies, and travel arrangements.
• Effectively resolve customer complaints and service issues in a timely manner.
• Maintain accurate records of customer interactions and provide follow-up as needed.
• Collaborate with other departments to ensure seamless support for travelers.
• Stay updated on airline policies, industry regulations, and destination information.
• Gather customer feedback to identify areas for improvement in service quality.

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably in the airline or travel industry.
• Strong communication skills and a customer-centric attitude.
• Ability to handle complex inquiries and resolve issues effectively.
• Familiarity with customer service software and aviation-related tools is a plus.
• A genuine interest in the airline industry and travel customer service.
• Ability to work in a fast-paced environment and manage multiple priorities.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. Private Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...