German Speaking Helpdesk Representative - Work From Home In Greece

Mercier Consultancy is excited to offer a position for a German Speaking Helpdesk Representative, with the opportunity to work from home in Greece. In this role, you will play a crucial part in providing top-notch customer support to our German-speaking clientele. Your primary responsibilities will involve addressing technical inquiries and ensuring customer satisfaction through effective problem-solving. If you are passionate about helping others and have a knack for technology, we would love to hear from you!

Responsibilities

• Handle inbound customer inquiries and support requests via various communication channels in German.
• Troubleshoot and resolve technical issues related to software, accounts, and services.
• Provide accurate and detailed solutions to help clients effectively address their concerns.
• Log customer interactions and maintain comprehensive records of issues and resolutions.
• Collaborate with team members to escalate complex issues for further assistance.
• Continuously look for ways to enhance the quality of customer service and experience.
• Engage in training sessions to stay current with product updates and advancements in technology.

• Fluency in German and English, both written and spoken, is essential.
• Prior experience in a helpdesk or customer service role is preferred.
• Strong technical troubleshooting skills for addressing common software and connectivity concerns.
• Exceptional communication skills focused on fostering positive customer interactions.
• Familiarity with helpdesk software and remote support tools is beneficial.
• Self-starter with strong organizational skills and attention to detail.
• Ability to work independently in a remote setting and manage time effectively.
• Flexibility to work varied hours to support clients across different time zones.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...