German Speaking Customer Support for Food Delivery Service Department

Mercier Consultancy Bulgaria is actively seeking a German Speaking Customer Support Agent to join our Food Delivery Service Department. In this integral role, you will be the first point of contact for our customers, providing exceptional support and assistance in German. You will handle inquiries related to food delivery services, troubleshoot issues, and ensure a seamless and enjoyable experience for our clients. If you have a passion for excellent customer service and a keen interest in the food industry, we would love to have you as part of our vibrant team!

Responsibilities

• Handle customer inquiries via phone, email, and chat in German efficiently and professionally.
• Provide information regarding food delivery services, menu options, and promotions.
• Resolve customer complaints and issues promptly while maintaining a positive attitude.
• Document customer interactions and feedback accurately for process improvement.
• Collaborate with delivery personnel and other departments to enhance the overall customer experience.
• Maintain up-to-date knowledge about the menu, promotions, and operational changes.
• Assist in analyzing customer feedback to identify improvement opportunities.

• Fluency in German and English, both written and verbal.
• Previous experience in customer support, especially in the food or delivery sector, is advantageous.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to work independently and collaboratively as part of a team.
• Proficiency in using customer service software and technology.
• Positive and proactive attitude with strong problem-solving abilities.
• Flexibility to work shifts, including evenings and weekends, as required.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...