Czech Speaking Customer Support for Streaming TV & Movie Services Department - job 1 of 2

Mercier Consultancy is excited to announce an opening for a Czech Speaking Customer Support Representative for our Client's Streaming TV & Movie Services Department! In this crucial Junior role, you will be the primary point of contact for our Czech-speaking clients, assisting them with their questions and concerns related to our streaming services. Your fluency in Czech will enable you to provide personalized support and ensure a seamless viewing experience for our subscribers.

This is a perfect opportunity for individuals who are passionate about entertainment and thrive in a fast-paced environment. If you are dedicated to helping others and enjoy resolving challenges, we would love to hear from you!

Responsibilities

• Respond to customer inquiries in Czech through phone, email, and chat
• Assist clients with questions regarding streaming services, account management, and technical issues
• Accurately document customer interactions and solutions in our CRM system
• Collaborate with internal teams to resolve customer issues effectively
• Provide detailed information regarding service options, billing, and content availability
• Gather customer feedback to improve service quality and client satisfaction
• Participate in training sessions to enhance knowledge of our services and platform

• Fluency in Czech and English, both written and verbal
• Prior experience in customer support, preferably within the streaming or entertainment industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach toward ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a dynamic environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...