German Speaking Customer Support for Automotive Insurance & Claims Department

Mercier Consultancy is thrilled to announce an exciting opportunity for a German Speaking Customer Support Representative in our Automotive Insurance & Claims Department for one of our clients! In this pivotal Entry Level role, you will serve as the main point of contact for our German-speaking clients, assisting them with insurance inquiries and claims processes related to automotive services. Your expertise will be essential in guiding customers and ensuring they understand their insurance options.

This position is ideal for individuals who are passionate about customer service and have a strong background in the insurance or automotive industry. If you enjoy helping others and solving problems efficiently, we would love to hear from you!

Responsibilities

• Handle customer inquiries in German via phone, email, and chat
• Assist clients with questions regarding automotive insurance policies and claims
• Document customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve complex insurance claims
• Provide detailed information about coverage options and claims procedures
• Collect feedback from clients to improve our services and processes
• Participate in training sessions to stay informed on industry regulations and procedures

• Fluency in German and English, both written and verbal
• Previous experience in customer support, ideally in automotive insurance or claims processing
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a commitment to providing high-quality service
• Ability to manage multiple inquiries effectively in a fast-paced environment
• Familiarity with insurance software and customer support tools

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...