German Speaking Customer Support for Home Security & Alarm Systems Department

Mercier Consultancy is seeking a detail-oriented German Speaking Customer Support Representative for our Home Security & Alarm Systems Department for one of our clients! In this essential Entry Level role, you will assist our German-speaking clients by providing them with comprehensive support related to their home security systems. Your expertise and communication skills will play a vital role in ensuring our customers feel confident and secure with their systems.

If you have a passion for customer service and a keen interest in home security technology, this position is perfect for you. Join our dedicated team and contribute to enhancing the safety and satisfaction of our clients.

Responsibilities

• Provide customer support in German through phone, email, and chat
• Assist clients with inquiries regarding our home security and alarm systems
• Document customer interactions accurately in our support management system
• Collaborate with technical teams to resolve complex issues and provide effective solutions
• Educate clients on system features, installation, and troubleshooting
• Gather and relay customer feedback to improve our products and services
• Stay informed on industry trends and updates to enhance customer support

• Fluency in German and English, both written and verbal
• Experience in customer support, preferably within the home security or technology sectors
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with customer support software and tools

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...