Italian Speaking Customer Support for Home Entertainment Systems Department

Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Support Representative for our Client's Home Entertainment Systems Department! In this integral Junior role, you will be the first point of contact for our Italian-speaking customers, providing exceptional support and assistance regarding their home entertainment inquiries and issues. Your proficiency in Italian will be vital in delivering a top-tier customer experience.

This position is perfect for individuals who are passionate about technology and customer service. You'll have the opportunity to help customers enhance their home entertainment setups while ensuring their satisfaction with our products.

Responsibilities

• Respond to customer inquiries in Italian via phone, email, and chat
• Assist customers with questions about home entertainment systems, including installation, troubleshooting, and product specifications
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with technical teams to resolve complex issues
• Provide expert guidance on product features and enhancements
• Gather customer feedback to contribute to product and service improvements
• Participate in training sessions to enhance product knowledge and service skills

• Fluency in Italian and English, both written and verbal
• Previous experience in customer support, preferably in the technology or home entertainment sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A dedicated approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support software and tools

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...